Customer Service Sales

ROHAN DAVID TINKU

Mobile: +91-999*******

E- mail: *******@*****.***

Linkedin: http://in.linkedin.com/pub/rohan-david/a/498/b9

OBJECTIVE

With well over Seven years of performance based progression in various

industries, I offer well sharpened, proven abilities as the driver of

strategies to achieve consistently delivered gains in Sales, marketing and

Business Development. I am exploring new challenges that will allow me to

apply the full scope of my knowledge and skill to assist in the growth and

expansion of a dynamic company. I would consider myself privileged to be a

part of your origination while being designated a suitable post. Details of

my background and contributions are documented below. It is with complete

confidence that I present them as representatives of the value I could add

to your organization if given the opportunity.

PERSONAL STRENGTHS

> Excellent communication

> Good Interpersonal skills

> Systematic approach to problems

> Hard working and career conscious with a positive attitude

> Willing to learn and always open to constructive criticism

> Strategic approach to achieve business objectives

> Issue resolving skills

> Detail researching skills

> Presentation skills

> Energetic, determined and focused approach to achieve required targets

PROFESSIONAL EXPERIENCE

The Office Guys Services India Pvt. Ltd. June

2013 to August 2013

Business Development Manager

The Office Guys offer an integrated, single window solution for diverse

requirements. Its intent is to cut out multiplicity and offer a menu of

choices to clients to cherry pick and customize as per their individual

requirements for all office services and solutions like Office Supplies,

Food and Beverages, Transportation, Payroll & HR, Taxation & Accounting,

Janitorial services, etc. all under one roof.

Role & Responsibilities:

> Responsible for Business Development PAN India (NCR more specifically)

> Cold calling and generating leads.

> Foot Mapping, Gate crashing targeted audience, scheduling meetings and

presenting company's service model.

> Following up with prospects, converting them into clients and get

consistent business.

> Making and responding to RFI/RFQ/RFP

> Vendor Management

> Account Management

> Creating & maintaining sales pipeline / forecast reports.

BINARY SEMANTICS LIMITED September 2012

to April 2013

Deputy Manager Presales - Business Development

Binary Semantics is a global software development company offering IT

services, Consulting services and Knowledge services across several

industry segments such as Automobiles, Manufacturing, FMCG, Technology,

Insurance, Travel, Hospitality and B2B Publishing.

Role & Responsibilities:

> Selling and marketing Knowledge & Information Management services to

prospects.

> Responsible for delivery & execution of current projects in UK and

European markets.

> Calling qualified prospect list & pitch to C level executives and

decision makers.

> Follow the Presales process and convert leads into

sales/opportunities.

> Building sales pipeline for international markets.

> Assessing opportunities, Account Mapping and Monitoring.

> Handling existing client accounts, initiating new business

opportunities.

> Utilizing research and analysis skills to develop marketing strategies

and business plans.

> Creating and maintaining marketing documents.

> Making and responding to RFI/RFQ/RFP.

ILIN COMPUTERS PVT LTD September 2008 to

June 2010

Business Development Executive (Marketing and Sales)

ILIN Computers is an internationally renowned organization providing

innovative and customized solutions from a single source in the field of

Construction Engineering, Accounting and Finance and BPO.

Notable Accomplishments

> I was associated with an engineering company called Prothious

Engineering Services as a Business Development Executive, handling

marketing and sales.

> Reporting directly to one of the company's co-owner for Marketing and

sales related strategies and activities in both North & South American

market.

> Marketing and Selling Prothious Engineering Services in international

markets such as India, Brazil, Canada & USA.

> Organized & conducted multiple Road trips (client site visits) in

South America where we met most of the industry leaders in the country

and developed good, long lasting professional relationships with them.

> Generating the highest revenue during peak recession 2009.

Prothious Engineering Services (Job Profile).

> Generating leads, Cold calling and following up with prospects.

> Create, Manage potential Customer Database and follow-up on E-Mail and

Outbound Calls

> Identifying the Right Party contacts in organizations to be targeted

> Scheduling client meetings and representing Prothious in the meetings.

> Account Management.

> Business Development in different countries.

> Following up with prospects pre/post bids for further discussions or

negotiations on the techno-commercial proposal submitted.

> Generating revenue by maintaining existing and new clients.

> Coordinating with the technical team regarding RFI/RFQ details.

> Acting as a communication bridge between the technical team and client

to eliminate any communication barriers.

> Closing the sale and follow-up with existing clients for consistent

work.

OLDER EXPERIENCE

VERTEX BUSINESS SERVICES November 2007

to August 2008

Senior Business Associate

Senior Business Associate with Vertex Business Services: - Giving customer

service related assistance to Business account holders. Worked for a

blended process (Virgin Train line) providing reservation, cancellation and

package upgrade assistance on Business Accounts.

SITEL INDIA February 2007 to

October 2007

Senior tech support executive

Senior tech support executive with SITEL India, Gurgaon: - Giving Technical

support to end users (was working with a US ISP process {EarthLink}

HeroITES May

2003 to January 2007

Senior Executive

Senior Executive on an inbound customer service/semi technical campaign

with HeroITES, Gurgaon. Providing technical and customer service support to

end users.

Duties include:-

> Document reported problems in the problem management/work request data

base and follows up with assigned personnel to ensure timely

resolution of problems/process related quires.

> Perform duties in a cost-effective manner to avoid waste of resources

without jeopardizing quality of care and service

> Coordinating training/refresher sessions as per the requirements of

the fellow associates.

> Development of technical documentation to enhance trouble shooting

skills of team.

> Provide leadership by projecting a positive attitude, and providing

learning incentives.

> Interact with Users of the Customer Service Dept with a high degree of

tact and diplomacy to promote a positive image of the department.

> Contributions to departmental productivity and development objectives

by participating in training programs.

> Designing Process and Product related training modules.

Academic Credentials

o Bachelor of Arts - Allahabad University (2003)

IT Skills

o Expertise in MS Office etc.

Date:

Rohan David Tinku[pic]

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