Sales Customer Service

SKILLS SUMMARY

Self-motivated, SAP experienced, Logistics and sales professional with over 9 years of education

and industry experience. Detail-oriented individual who exemplifies professionalism and an ability

to manage multiple projects and tasks any given moment. Demonstrated history of successful

sales generation, data analysis, and strong customer relationship management while providing

effective and innovative business solutions for employers and clients. Exemplary leadership

qualities and the ability to work with people from varying backgrounds while implementing team

values. Proficient in English, French, Arabic, and Spanish languages.

EXPERIENCE

Robert Bosch LLC, Broadview, IL 04/2013- 06/2014

Customer Account Analyst – Sales division

Ensure execution of OES customer processes to support service level agreements and service

level objectives, responsibility for maintenance of key metrics, process improvements and

process/problem resolution

Facilitate review of forecast accuracy and strategy with OES customers, and address service

level objectives/concerns

Manage projects and prepare reports, including monthly internal and external service level

reports

Conduct weekly visits to customers

Manage the logistics and customer relationship with Bosch’s business customers.

Leica Microsystems, Buffalo Grove, IL 08/2012 – 04/2013

International Account Executive – Sales division

Executed the scope of a contracted program for spares and related support services, including

the materials/supply chain management, and fulfillment requirements to ensure commitments of

company spare parts are met.

Ensured that products and services are delivered on time and in compliance with performance

and contractual requirements.

Executed performance metric tracking to ensure contract compliance, responsible for executive

summary performance causal and coordination of corrective actions

Newell Rubbermaid, Oak Brook, IL 02/2011- 08/2012

International Account Representative

Responsible for analyzing, documenting and improving all work procedures for the Order Entry

Department

Conducted "root cause" analysis and defined corrective action procedures to prevent billing

errors.

Managed and Service International private and affiliates’ major accounts in Mexico and Colombia

Processed orders and coordinate shipment processes.

Served as primary client contact, and liaison between client and internal departments.

Proactively coordinated with materials management, shipping and traffic department

Provided various SAP transactional reporting and analysis to accounts.

Unilever (formerly Alberto Culver), Melrose Park, IL 04/2008- 09/2011

International Consumer Relations Representative

2

Managed global consumer services ensuring client satisfaction and sales generation.

Responsible for system testing and training of new procedures or software.

Effectively managed the workflow of 5 employees

Analyzed monthly trend reports and created marketing strategies with partner companies.

Supervised and directed the work of consumer relations staff, including recruitment, staff

development and performance management

EDUCATION

Keller Graduate School of Management, Chicago, IL 2013

Master In Business Administration

DeVry University, Chicago, IL 2010

Bachelor in Management with a concentration in Marketing & Sales

2

Loubna Laghzaoui

135 Rue Essaidia, Lotissement Anfa Mohammedia

Tel: 06.34.44.98.67 E-mail: ********@*****.***

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