Customer Service Insurance

ASHLEY ADAMS

***** *. ******* ***

APT *

DOLTON, IL 60419

(P) 708-***-****

(E) ***********@*****.***

EDUCATION

Ashford University

B.A : Healthcare Information Management

Minor: Public Administration PRESENT

Everest College

Medical Billing/Coding Degree 2012

RELATED EXPERIENCE

TrustMark Recovery Services Munster, IN [2014

Present]

Reimbursement Specialist/Billing

Customer service, insurance follow up, insurance verification, submitting claims,

•

claim appeals, recoupment, working assigned workques in Epic System,

managed care follow up, billing, filing claims within timely filing limits, data entry,

collect on past due accounts, invoice review, review claims for accuracy, monitor

claim activity, etc.

Horizon Financial Management Crown Point, IN [2013

2014]

Bad Debt Collector (CONTRACT ASSIGNMENT)

Customer service, Inbound/Outbound Calling, Heavy data entry, collections,

•

taking payments, setting up pay plans, insurance verification, administration, third

party contact, insurance billing, etc.

Galanos Family Dental Care Merrillville, IN [2013 2014]

ADMINISTRATOR/BILLER

Customer service, registering patients in, scheduling, verifying insurances, filing,

•

faxing, assisting dentists, HMO,PPO, and Medicaid insurance billing, solicit care

credit, prepare charts, conduct treatment plans, collections, reach out to patients,

conduct recalls, administration, etc.

Teleperformance Hobart, IN [2013 2013]

ASHLEY ADAMS

14924 S. INDIANA AVE

APT 2

DOLTON, IL 60419

(P) 708-***-****

(E) ***********@*****.***

MEDICARE CUSTOMER SERVICE REPRESENTATIVE (TEMP ASSIGNMENT)

Customer service, Answering/Taking calls, Scheduling appointments, Informing

•

customers/potential customers on services offered, Data entry, etc.

Dental Dreams Chicago Heights, IL [2009

2013]

BILLER/Front Desk

Check in patients, Balance cash drawer, Verify insurance, Schedule

•

appointments, Greet patients, Clerical, Answer phones, conduct treatment plans,

administration, prepare charts, collections, conduct calls, insurance billing,

insurance follow up

REFERENCES AVAILABLE UPON REQUEST

2

ASHLEY ADAMS

14924 S. INDIANA AVE

APT 2

DOLTON, IL 60419

(P) 708-***-****

(E) ***********@*****.***

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