Senior Technician

RICHARD R. DIAS

Wolcott, CT. *****

203-***-**** **********@*********.***

www.linkedin.com/in/richdias/

SUMMARY

Information Technology Professional with significant experience in Computer Repair, Networking,

Server Maintenance, and IT Security. Recognized for proactively learning new information technologies,

effective documentation of operating procedures, and commitment to teamwork and cross-functional

cooperation. A Comptia Certified Professional who thrives in a technically challenging environment.

CERTIFICATIONS

CompTIA A+ Certified

CompTIA Network+ Certified

CompTIA Security+ Certified

CompTIA Server+ Certified

PROFESSIONAL EXPERIENCE

NEC Corporation of America, Shelton, CT 2005 –2014

Senior Technician

Sole IT professional providing support to 55 PC/Laptop users in the Shelton office with support from

headquarters in Texas for this leading technology provider of strategic IT and communications solutions

serving carrier, small-to-medium business and large enterprise clients across multiple vertical industries.

• Provided 1st – 3rd level desktop and networking support for internal PC/Laptop based users.

Trusted to work unsupervised and was able to perform the tasks assigned from headquarters thus

saving the company money on 3rd party IT services. remotely.

• Performed O/S upgrade to Vista from XP for all users to comply company directive and

compliance because of EOL support for Windows XP operating system.

• Installed and managed Windows Server Update Server to mitigate O/S patch vulnerably thus

keeping uninterrupted business continuity.

• Installed and managed Windows 2003 Server with Symantec Antivirus which cut down virus

issues by automatically updating client machines.

• Performed weekly backups with Retrospect software on DLT drives providing restore file

capabilities internally.

• Created manuals and guides for new features and changes within Point of Sale system

capabilities. This helped bring support call volume down by 30%.

• Provided Sales and Marketing support for Point of Sale products at trade shows to appeal the

product line to sign up potential dealers

• Became NEC Point of Sale software expert. Worked with development team to create new

features and fix bug issues reported from field/internally which brought our sales volume up by

35%.

RICHARD DIAS PAGE 2

USCO Logistics / Kuehne-Nagel, Naugatuck, CT 2000 –2005

2nd level PC and Network support technician

Provided PC/Laptop and networking support for internal and remote users for this leading global

provider of innovative and fully integrated supply chain solutions evolved from a traditional

international freight forwarder.

• Worked as Client Services technician and promoted to 2 nd level support within the year.

Promotion was due to proactively seeking what most common issues were and creating

information/documents that were distributed to customers that mitigated the call volume

significantly.

• Proactive point person and sole IT resource that supported the Regional Stocking Locations

located in US, Mexico and Canada with our Sun Microsystems account via phone and remotely.

• Configured and supported wired and wireless routers, also layer 3 switches with VLANS.

• Supported Citrix, Windows 2000, XP, Vista, 7, and all versions of Microsoft Office

• Created, maintained, and backed up Ghost images for desktops and laptops.

• Recognized for suggestions on procuring new hardware and provide software and networking

solutions that were approved which brought down 5 year total cost of ownership.

• Analyzed and solved a wide range of support issues from internal users with Personal Computers,

Laptops and networking. Recognized for being professional and courteous to all employees.

• Proficient in the use of Remedy ARS system for tracking issues, documentation, and allocating

resources. Used this resource to compile known and reoccurring issues for training support staff

thus helping team members perform better overall support calls.

• Maintained Access Database for inventory and purchasing equipment for hardware refresh

keeping all records for easy asset management.

• Trusted to support Account creation and maintenance with Active Directory and User/Server

manager helping to take the load off Server Administrators.

EDUCATION

Connecticut Computer Services 2000

Southington, CT.

A+/ Network+ Certification Class

CompTIA A+ Certified.

CompTIA Network+ Certified (2005)

CompTIA Security + Certified (2010)

CompTIA Server + Certified (2014)

Currently pursuing 70-640 Configuring Window Server 2008 Active Directory

PC Repair and Upgrade Certification – Naugatuck Valley Community College, Waterbury, CT.

PC Repair Degree - International Correspondence Schools, Scranton, PA

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