Customer Service Technician

James A. Rogers

***** ** **** *****, *******, Florida 33029

Cell: 954-***-**** - Home : 954-***-****

Email: **********@***.***

Professional Summary

A team player with excellent cable, telephone, alarm and fiber optics technician skills; motivated by

challenging assignments and the opportunity to learn new skills.

CAVO Communications – Davie, Florida

2013 -2015

Service Technician

• Review and complete assigned service calls.

• Perform reconnects, disconnects, changes to service and completing the necessary paperwork.

• Stock, clean and maintain the vehicle for daily use.

• Install CAT5 cable lines.

• Perform a variety of cable technician duties as assigned.

Advance Communication - Coral Springs, Florida

2002-2012

Service and System Technician

• Perform reconnects, disconnects, changes to service and completing the necessary paperwork.

• Review requested service calls and complete service call.

• Install converter boxes, trouble shoot issues of the drop from the tap to the customer’s equipment.

• Replace and install line extenders.

• Troubleshoot cable outage.

• Install, replace and troubleshoot modem issues.

• Install and replace DTA.

• Provide upgrades and downgrades base on customer’s needs.

• Demonstrate the use of equipment with customers.

• Stock, clean and maintain the vehicle for daily use.

• Operate and maintain tools and equipment.

• Repair fiber optic cable.

• Maintain a professional attitude and appearance at all times.

Telemedia Corporation Pembroke Pines, Florida

1996 – 2001

Technician II

• Review Customer work orders and introduce new products and services as needed.

• Install converters and other subscriber devices in homes.

• Run and install cable lines for DSL Service.

• Perform signal egress/ingress detection and connection and maintain log.

• Tie in span within designated areas.

• Stock company truck with necessary supplies and equipment.

• Collect required fees and complete work orders as required.

• Install, operate, maintain head end equipment and perform trouble shooting of head end

problems.

• Install telephone security system in customer’s homes.

• Demonstrate support for excellent customer service.

• Keep supervisor informed as necessary.

• Maintain a professional attitude and appearance at all times.

Education

Adelphia Training Facility Bradford Pennsylvania

Data America Institute Hialeah, Florida

Jersey Tech Edison, New Jersey

St. Croix Central High School United States Virgin Islands

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