Customer Service Representative
Resume:
Ofelia Ponce
Houston, Texas 77064
Objective
Secure a position that will enable me to use my strong communication & organizational skills,
customer service background and my ability to work well with people.
Skills
Excellent customer service orientation, Very self-directed and motivated and exceptional written
and verbal communication skills, I am also Bilingual-Spanish (speak, read and write)
Experience
Loan Star Title Loans
October 2013-Customer Service Representative/Collection Representative-Currently Employed-
To persuade customer diligently to pay past due amounts, manage all outstanding balances for
client payment and reconcile all invoices for accounts receivables, answer customer questions
regarding problems with their accounts.
Ai United Ins.
August 2012/October 2013-Customer Service Representative/Insurance Agent-Duties include
extensive telephone communications with agents, creating client database management system,
stored data and information for routine reports and general office duties.
Education
Jersey Village High School Houston, Texas
Diploma/Graduated 2011
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