Administrative, Receptionist, Customer Service, Data Entry, Filing.

Stephanie Pierce

***** ****** ********** **** *** 711

Temecula, California 92591

Cell: 951-***-****

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Qualifications

• Customer Service and Satisfaction

• Quick and Dedicated Learner

• Strong Verbal Communication Skills

• Multitasking and Time Management

• Creative Problem Solving

Experience

August 2014 Pacific Marine Credit Union

to Teller II/ Vault Teller Temecula, California

Present Responsibilities: Provide excellent and timely customer service to all members and non-

members while assisting them with financial transactions such as deposits, withdrawals,

transfers, payments, and purchases of negotiable instruments. To process each

transaction swiftly and accurately. To maintain and balance person cash drawer as well

as the cash vault including all cash exchanged between the vault and employees or the

vault and Cash Dispensing Machines. To maintain knowledge of and comply with all

laws and regulations, including credit union policies and procedures.

September 2013 Pacific Marine Credit Union

to Card Service Clerk Oceanside, California

August 2014 Responsibilities: Process Visa Check Card Fraud cases, Investigate Fraud claims,

Answer incoming phone calls, Maintain Check Card reports and reissues, Process

Visa Check Card Logs, Assist Member Solutions in Visa Check Card troubleshooting

Receive and process daily Fraud Alert Report, Maintain orderly files, Scan and

upload Fraud cases to PSCU, and write Op’s loss reports to be submitted to CUNA.

August 2012 U.S. Bank Vancouver, Washington

to Teller

September 2013 Responsibilities: Establish and develop customer relationships, refer customers and

non- customers to products that meet their personal needs, Maintain knowledge of

bank products, regulations, and guidelines. Adhere to state and federal laws in

regard to bank policies and procedures, create an enjoyable atmosphere for

customers and potential customers.

Education

Manning Academy Vancouver, Washington

Cosmetology License

River Home-Link High School Camas, Washington

High School Diploma

Professional References

Kelle Herring Gabrielle Carrillo Mindy Bray

Former Employer Co-Worker Animal Control Officer

360-***-**** 361-***-**** 360-***-****

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