Life Insurance Technical Support

Renisha Thompson

**** *** ***** ** *** ***

Austell, Ga 30168

Mobile: 562-***-****

Email: *************@*****.***

Objective: Obtain a position in which I'm given the opportunity to enhance the company's productivity and

reputation as well as be a key participant, overcome professional challenges, and develop skills within the

company.

Employment:

United States Air Force Reserve Component Charleston, SC

2A031S, Avionic Test Station and Components Apprentice November 2010 – Present

• Analyzes performance and isolates malfunctions of avionics test equipment, SE, and aircraft

components. Performs operational tests on test equipment, SE, and aircraft components to

determine condition, analyze performance, and isolate malfunctions in the radar, sensors,

communications, weapons control, electronic warfare (EW), and flight control and engine control

systems.

• Inspects, maintains, programs, and calibrates avionics equipment, SE, and aircraft components.

Removes and replaces assembly components using hand tools, soldering devices, and electronic

instruments.

• Manages integrated avionics activities and complies with directives, policies, and procedures.

Complies with maintenance standards.

• Plans and organizes integrated avionics activities.

State Farm Atlanta, GA

Claims Associate-Express May 2014-Present

• Answer Calls in Call Center environment

• Investigate and pay auto claims

• Assist agents with life insurance applications

• Assist insured customers with policy needs

• Verify Medicare supplement

IQor Richardson, TX

Technical Support Representative February 2014- Present

• Answer calls for Samsung Technical Support

• Troubleshoot mobile devices and Tablets

Alorica Kennesaw, GA

Call Center Representative December 2013 - January 2014

• Answer calls from Verizon customers completing assumption of liability

• Take payments, Change phone plans, Upgraded Devices, Updated personal information

• Perform Credit Checks

Geico Macon, GA

Call Center Representative October 2012 - February 2013

• Answer calls from Geico customers needing emergency roadside service

• Locate customers

• Dispatch tow companies to customers

Wal-Mart Warner Robins, GA

Cashier February 2012 – February 2013

• Greet customers

• Enter purchases into cash register to calculate total purchase price.

• Accept cash, checks, or bankcards for payment; complete check and bankcard transactions according

to established procedure.

• Count money, give change and issues receipt for funds received.

RaceTrac Petroleum Atlanta, GA

Associate January 2011 – April 2013

• Receive payment from customers; ensure that restricted products (e.g. tobacco, alcoholic beverages,

and lottery tickets) are sold only to customers that are of the required age by requesting appropriate

identification.

• Perform minor property maintenance duties such as sweeping gas station area, answer customer

questions, and provide accurate directions where possible.

• Issue receipts, refunds, credits, or change due to customers, maintain clean& orderly check out areas.

Education:

Westwood College Currently Attending

Bachelor of Science in Information Technology In Progress

Certificate in Avionic Test Station and Aircraft Components November 2011

Community College of the Air Force

Certificate in Electronic Principles, Airborne Surveillance Radar August 2011

Community College of the Air Force

Santiago High School June 2007

Garden Grove, CA GPA: 3.0/4.0

Certifications:

Adjusters Licenses in the states of FL, KY, LA, NM, WV, RI

Military Experience:

United States Air Force November 2010 – Present

Security Clearance: Secret

*References furnished upon request

Contact this candidate