Manager Customer Service
Resume:
Career Goal: Committed, results-driven Coordinator in construction
equipment rentals; seeking to continue growing and tackle greater
challenges, building on knowledge from the Global Logistics & Supply Chain
Management Graduate Certificate program at Seneca College.
Professional Summary
. 2 years Rental Coordinator in the construction equipment industry,
possess an ever-expanding familiarity with a wide range of
construction equipment and a growing understanding of the equipment
rental business and its auxiliary industries
. Two years of experience in route planning and distribution scheduling;
entrusted with distribution of highly-sensitive, confidential
documents; keen understanding of a frenetic work environment and the
need to keep to strict schedules
. Excellent interpersonal skills developed during 4.5 years in sales and
management; consistently demonstrated leadership by routinely
exceeding sales targets and maintaining high levels of customer
satisfaction
. Well-versed in relevant computer applications (Systematic, CubeRoute,
SAP, MS Project, Access, Excel-Microsoft Office Specialist)
. Fluent in Russian
Employment History
Rental Coordinator May
2013 - Present
SMS Rents, a division of SMS Construction & Mining Systems, Inc.
Responsible for the start-to-finish fulfillment of rental equipment orders:
. Collaborating with other departments and branches to meet and exceed
rental requirements, sourcing the right equipment and understanding
appropriate technical specifications for customers' project needs
. Coordinating with central dispatch and other branches the logistics of
tying together rental orders, product location and customers' sites,
as well as delivery times and special instructions
. Creating quotes, reservations and contracts for rental equipment, as
well as billing and invoicing rental contracts
Responsible for the coordination of Parts & Service:
. Managing inventory of rental fleet, sales merchandise, supplies and
repair parts; conducting regular inventory counts and inspections,
correcting and updating inventory reports. In first month of
employment, recovered and corrected a scrapped batch of rental power
tools, roughly twenty units, average value $1,000 per unit returned to
inventory
. Maintaining accurate and detailed documentation of all repair and
maintenance work on equipment; procuring, receiving and shipping of
parts, supplies and consumables;
. Working with a multitude of vendors to ensure the efficient repair and
service of rental equipment; preparing Purchase Orders, Warehouse
Receiving documentation, Work Orders; preparing, packaging and
scheduling outbound shipments (local and international couriers)
Secure Courier Feb
2010 - Sept 2012
PACE Credit Union, contracted through Warren Protective Services
Responsible for the transport of confidential packages and documents
. Developed and coordinated the most efficient transportation route for
courier service gaining exceptional in-depth geographical knowledge
of the Toronto Area
. Hands-on experience in physical distribution to over 45 locations on a
daily basis meeting the challenges entailed to meet deadlines in heavy
business-hour traffic
Assistant Manager Aug
2007-June 2010
Novoplex Window Industries
Pioneer Window Industries
Gained experience in office management, supervision. Participated in the
decision-making process, helping steer the company to new ideas for profit.
Served as proxy for one month for the temporarily absent Marketing Manager,
reporting directly to the General Manager on a nightly basis
. Achieved nightly, weekly and monthly office production quotas and a
consistent revenue growth rate improving the overall success of the
office
. Recruited, trained and developed additions to the office staff.
. Established, cancelled and/or rescheduled appointments, installation
dates and technical support visits, successfully handling client
concerns and questions
. Facilitated between the general staff and upper management, achieving
the resolution of various office issues and conflicts and the
maintenance of office supplies
Sales Representative
Mar 2006-Aug2007
Novoplex Window Industries
Generated interest in the company's product via cold-calling lists
. Generated leads for the company's craftsmen quickly joining the top
lead-producer group, having reached the top 3 by 4th month of
employment
. Consistently arrived at the top 3 monthly sales leaders for over a
year
. Achieved roughly 10%-15% of all office sales in this time period,
according to records
Education
Global Logistics & Supply Chain Management Graduate Certificate
2012- 2013
Seneca College, Toronto, Ontario
Bachelor of Arts, Political Science
2005- 2009
York University, Toronto, Ontario
References
. Will Warford
Operations Supervisor, SMS Rents
. Annette Kirklish,
School Services Manager, Pace Credit Union
. Paul Pittman
Operations Manager, Warren Protective Services
. Ofir Gik,
General Manager, Pioneer Windows
. Rick Laljie
Office Manager, Novoplex Windows
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