Engineer Service

Thiyagarajan Rajaram

Al Mashrabiya Building, No.*02,

Next to Golden Sands 10, Karama,

Dubai. P.O Box - 30448

Mobile No. : +971-**-*******

E-mail: ***********@*****.***

Personal profile

An ambitious, self-motivated individual who has the necessary IT skills, personal attributes, Technical

Knowledge and managerial experience (11+ years) required for a successful career at the highest levels.

Boasting a strong technical background and a proven track record of bringing value to a Business, as well as

possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative

technological & managerial solutions to seemingly intractable problems. I am keen to find a suitable position

within an ambitious company that is renowned for hiring exceptional people and for giving them unparalleled

opportunities to build their careers and capabilities.

Education & Credentials

• Master of Computer Application, Madras University (Distance Education), 2007.

• B.Sc., Mathematics, Abdul Hakeem College, Madras University, 2001.

Technical Certifications

• Installing and configuring Microsoft Windows server 2012, Exam ID:70-410

• ITIL V3 Foundation Certification from EXIN – Registration ID 4788883.

• VCP 5.0 Certified - VMware vSphere: Install, Configure, Manage [V5.0] - Certification No. 128337

• Microsoft Dynamics CRM 4.0 Customization and Configuration, Exam ID: MB2-631.

• Microsoft Dynamics CRM 4.0 Installation and Deployment, Exam ID: MB2-633.

• Microsoft Certified Professional in Installing, Configuring and Managing Microsoft Windows XP

Pro., Exam ID: 070 - 270, MCP ID# 3450446.

• Managing and Maintaining a Microsoft Windows Server 2003 Environment, Exam ID: 070 – 290,

MCP ID# 3450446.

• Training Course completed on MCSE in JETKING.

• Training Course completed in Hardware and Networking in JETKING.

• Completed ITIL V3 Foundation Course in Mphasis Internal Skill Portal.

Professional Experience

Project Leader, Information Dynamics LLC (Sharaf Group), Dubai, UAE Mar 2014 – Till Date

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• Manage and Maintain Microsoft Windows 2000/2003/2008/2012 AD, DHCP, DNS, Exchange 2007,

2010, 2013, SharePoint, Print & File Servers, IIS 6.0 / 7.0 Web Servers, SharePoint Servers, FTP Servers,

Symantec Backup Exec 2010, MS SQL 2008/2012 Servers, Oracle, Blackberry Enterprise Server 5.0 and

12.0, Sonic Wall Firewall, Veeam Backup, Spam Titan, GFI Email Archiving, GFI Endpoint Security,

LANDesk, WSUS Patching Servers.

• Manage and Maintain Red Had Linux Servers, Oracle ERP, Database Solutions (customized in-house

software AFSYS, HRMS, WMS)

• Virtualization Solutions (Hyper-V, VMWare), focusing on customers solutions to virtualize their

environments.

• Scripting Tools for Automation Process (Batch cmd, Vbscript, PowerShell V2 and V3), Powercli,

Boomerang, RV Tools, Manage Engine, Spice works.

• Managing diverse Server Hardware Platforms - HP, DELL, and IBM.

• Installing and configuring ERP Applications (AFSYS, e-Travel, HRMS Modules) for Shipping, Travel,

Logistics and Retail Industry.

•

Key Projects & Achievements:

Implemented BES 12 Server for Sharaf Logistics

Audit the Iran Offices (Tehran & Bandar Abbas) and provided the IT Infra recommendations to keep

the infrastructure sync with the Group companies.

Reviewed our Group Companies and Clients (Emirates Logistics, Hanjin Shipping, National

Shipping, UAFL, BTL and Sharaf Academy) and updated the Network Infrastructure (Switches,

Firewalls), Servers, Storage Servers, Desktops/Laptops, Blackberry Servers, MFP’s etc.,

Hosted and maintained the Retail (POS) Servers for Gitex, April 2014 with 35+ POS Client machines.

•

Technical Specialist, HCL Technologies Ltd (ISD Division), Chennai, India Feb 2013 – Mar 2014

Project: AXIS Capital, US

• Manage and Maintain Microsoft Windows 2000/2003/2008/2012 AD, DHCP, DNS, Exchange 2007, 2010

(Testing Phase), Print & File Servers, SharePoint Server Farms, CRM Servers, Citrix Xen App Servers,

Symantec SEP console servers, Linux Servers, IIS 6.0 / 7.0 Web Servers, FTP Servers, vSphere Console

Servers, NetApp Storage (FAS3050, FAS3020)

• Involved in Server Build Activities (Building Windows 2008 R2, 2012 (Physical / Virtual), ESX Hosts

(4.0, 5.0), HP Blade Enclosure C7000.

• Followed the ITIL Process - Incident, Problem and Change Management and Handling Sev1/Sev2 issues

and weekly on-call support by rotation basis.

• Ticketing Tool - Service Now, Alerting Tools - Nagios, HP SIM & RED Alerts.

• Scripting Tools for Automation Process (Batch cmd, Vbscript, PowerShell V2, V3), Powercli,

Boomerang, RV Tools, VSphere and Solar winds for ESX monitoring.

• Working on MS Cluster management (Failover) and troubleshooting cluster related issues.

• MS Security Patch Management using LANDesk Management Tool.

• Managing 300+ ESX Host and 2000 + Virtual machines.

• Installing, Managing & administration VMware ESX 4.0, 4.1, 5.0 Hosts.

• Installation and configuration of VMware Virtual Center Server and vSphere 4.0/5.0

• Creating and Managing VMware cluster HA, DRS, FT, vMotion and creating Host Profiles, VM Tools &

Hardware up-gradation.

• Deploy and manage virtual machines and Cloning, Snapshot, Template Creation.

• Configure Resource Pool, Roles and Alarms. Manage Access Rights for the VMware infrastructure.

• Applying patches for ESX host through update manager.

Lead Infrastructure Engineer, Mphasis Ltd., (an HP Company), Chennai, India Aug 2011 – Feb 2013

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Leverage Projects: AVIVA Canada, Affinia, CWH, MWW, EDS Internal, CMAH, Rogers

• Manage and Maintain Microsoft Windows 2000/2003/2008 AD, DHCP, DNS, Exchange 2003/2007, Print

& File Servers, Symantec SEP console servers, IIS 6.0 / 7.0 Web Servers, Linux Servers, FTP Servers,

IBM Director 5.0 Servers, VSphere Console Servers, Microsoft SQL Servers.

• Monitors and performs health checks for Microsoft Clusters -Windows 2003 / 2008 File & Print and SQL

Infrastructures (IBM Grid Servers), works with regional operations teams to correct issues/alerts.

Identifies and escalates repeat failures.

• Microsoft Security Patch Management

• Manages and Maintain Microsoft 2003/2008 AD User Accounts, Group Policies and space on user

home and shared volumes ensuring that sufficient capacity exists to meet business needs

• Monitors capacity reporting systems ensuring that all capacity breaches have action plans. Follows up

with local support teams to ensure plans are being progressed

• Monitor and managing the server’s regularly using Tools (HP Server Automation, Mstsc, Avocent, ILO,

DRAC, RSA) and report to the Performance team (Firmware’s, driver updates, Monthly Microsoft patch

release’s, etc)

• Monitors the Vulnerability database for server non-compliance or acts upon requests from Vulnerability

Mgt team. Follows up non-compliant servers with the teams for Patching /Antivirus etc.

• Manage Incidents, Changes, Problems & IMAC using the Ticketing tools Service Center (Peregrine),

SM7, SM9 and alert tools (Autopage, ESL, EON, JET Outage)

• Monitors Incident queues, responds to tickets with known error/resolutions. Ensures all problem tickets

are responded to and resolved within current service level timeframes.

• Monitors service request queues. Plans and completes the change as detailed in the request ensuring that

all change processes are followed and service levels met.

•

IT Manager, HIRCON INTERNATIONAL LLC, Dubai, UAE Feb 2008 –

July 2011

Quickly promoted and responsible for running various IT Operations in a Construction & Real Estate

group based in Dubai. Responsible for effectively balancing the businesses needs with its IT capability;

constantly reviewing processes and identifying way to improve efficiency & service, and proactively

managing all areas of Technology within the company.

• Effectively planning and executing all IT related projects.

• Ensuring all IT systems, Applications, networks and securities are running to an efficient level.

• Delegating work to and supervising the activities of junior IT staff.

• Recommending and implementing technological improvements & IT Policies.

• Manage and Maintain Microsoft Windows Domain Controller (2003,2008), Exchange Server 2007,

DHCP, DNS, Web Servers, Microsoft Share Point 2007 Server, Blackberry Enterprise Server 4.5,

Microsoft CRM 3.0,4.0/Dynamics Great Plains 10.0 Servers, Microsoft SQL Server 2005, SQL Reporting

Services, Cisco ASA5500, Microsoft ISA Firewall, IBM DS3300 Storage, NetApp Storage (FAS3020),

Real Estate Vertical customized product for Customer Relationship Management.

• Manage and maintain WSUS server to distribute the patches of Microsoft Vulnerabilities.

• Manage and Maintain policies for Data & Web Security using fortigate firewall, Managed and

Unmanaged switch to connect the LAN/WAN (Cisco /Linksys) to different offices, Integrated Wireless

solutions for Customers & Internal access and fortigate VPN for remote offices.

• Manage and Maintain IIS 6.0/7.0 for websites, CRM Applications and Outlook web access for corporate

access.

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• Manage and Maintain Applications for HR PMS (Customized HR Solution available for UAE LAW), Frx

Reports for MIS, Microsoft Reporting Services for CRM reports.

• Manage & Maintain Desktops, Laptops, Blackberry devices, Multifunctional Printers, Scanners & Fax

devices.

• Telephonic solutions using Mitel IP Phones and Polycom Video conferencing configured to corporate

offices ( Service Providers – Etisalat, Du)

• Manage and Maintain Blackberry Enterprise server 4.2 for email distribution through Mobile devices.

Key Projects & Achievements:

Directed design and implementation of the complete LAN /WAN infrastructure & ERP Project.

Utilized state-of-the-art technologies to provide network connectivity of Windows Servers, Messaging

System, Database, SAN Storage, Telephony Network and PC / Laptop systems.

The Provision of Real Estate Vertical Solution provides a platform for Sales, Marketing & Accounts

Dept. which acts as an integrated solution that is built to provide end-to-end processes and features for

sophisticated online services.

The proposed solution provides a single infrastructure that facilitates the rapid creation, deployment,

and management of all customer Details, Sales & payment process involved. The products included

in the proposed solution are designed to enable Property Management based on projects, Customer

payment, Project payments and Customized Reports.

Network Engineer, AVANSYS INFOTECH FZ LLC, Dubai, UAE Oct 20a06 – Dec 2007

• Manage and Maintain Microsoft Windows Domain Controller, Exchange Server 2003, ISA 2004

Firewalls, Web Servers, Visual Studio Team Foundation Server, Visual Source Safe Server, Microsoft

Share Point 2007 Server, BizTalk 2006 Server, Microsoft CRM 1.2, 3.0 Server, Microsoft Dynamics Great

Plains 9.0 Server.

• Microsoft Load Balancing, Microsoft Clustering, Web server Management for Different Client websites.

• Creating Domain Accounts, Mail Enabled Domain Accounts and Access rights for File Servers,

Publishing Sites in ISA 2004.

• Infrastructure Implementation and Support for CRM 1.2 & 3.0 (Professional & Small Business Editions)

• Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM

Customization Tool, Workflow Tool, or SDK.

• Gather and understand client Technical requirements.

• Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics

CRM

•

Key Projects & Achievements:

Implemented Microsoft CRM 3.0 for Dubai Economy Department (DED), Dubai, U.A.E.

Implemented Microsoft CRM3.0 Small Business Edition for a Pharmaceuticals Based

Company (Wyeth Pharmaceuticals), Dubai, U.A.E.

Implemented Microsoft CRM 3.0 Professional, Microsoft SQL 2005 Cluster Server for First

Finance Company, Doha, Qatar.

Implemented Microsoft Dynamics Axapta 4.0 for Emirates Transformers, Dubai, U.A.E

Implemented E-Services Infrastructure Project for Ministry of Economy (MoE), Abu Dhabi,

U.A.E.

(Microsoft windows Server 2003 (child domain), Microsoft SQL 2005 Cluster (Active/Passive),

Microsoft Office SharePoint Server 2007 (Network Load Balanced servers), Microsoft Web Server

(Network Load balanced), BizTalk Server 2006)

Implemented Infrastructure Project for Emirates Paper Mill, Dubai, U.A.E.

Implemented Citrix Metaframe 4.5 Enterprise Server for IGLO, Dubai, U.A.E.

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Desktop Engineer, TEC POOL SOLUTIONS PVT. LTD., (Wipro Infotech) Bangalore, India Dec 2005 –

Oct 2006

(Client Place: Test Landscape Administrator, SAP LABS INDIA PVT. LTD., BANGALORE, INDIA)

• Manage and Maintaining Citrix Servers ( Metaframe Server 3.0 & 4.0) and Database Servers (SQL 2000

& SQL 2005) for SAP CRM Mobile Client Application.

• Manage and Maintain Build machines for Different version of SAP CRM Mobile Client ( SAP CRM

Mobile Client 4.0 & 5.0).

• Day to day activities of Build process and Notification through email for the Users (Developers & Testers)

about status of Build process.

• Manage & Maintaining File Servers and Creating users, permissions, mirroring tasks for the file servers

from Bangalore (India) to Walldorf (Germany).

• Setting up Different types & Versions of landscapes for Development and Test environment to SAP CRM

Mobile Client products.

• Maintaining Data in SAP CRM Message servers (ERP, R/3) for the SAP CRM Mobile Application Test

Landscape.

• Delivering test Environments connected with CRM Servers and Standalone, for Developers and testers.

•

Key Projects & Achievements:

Implemented and Maintaining Windows 2003 Microsoft Exchange Server 2003 server for Test

GroupWare Integration (SAP CRM Mobile Application Component) with different version of

Microsoft outlook and Lotus Notes.

Written Batch files for automation and generation of SAP CRM Mobile Client Applications build.

Support Document to Implement SAP CRM Mobile Client 5.0 Application on Windows 2003

Terminal Server, Windows Vista & SQL Server 2005.

System Engineer, PLUS-C COMPUTERS, Chennai, India Aug 2002 – Mar 2005

• Installing configuring and Administrating of Windows 2000 & 2003 File and Print Servers, DNS, DHCP,

WINS Servers

• Maintenance of software and hardware.

• Responsible for Configuring the Machines from different Vendors.

• Deploying and Managing of different operating systems in LAN and WAN.

• Installing Networks depending on the requirement of the clients (like Win 95, 98, 2000, ME, NT

Workstations etc.) Installation of LAN setup and its administration.

Project Trainee, POLARIS SOFTWARE LABS PVT. LTD, Chennai, India Aug 2004 – Nov 2004

Personal Information’s:

Name : Thiyagarajan Rajaram

Age & DOB : 34 years, 06-12-1980

Sex : Male

Marital Status : Married

Nationality : Indian

Permanent Address : #114/2, Thiruvalluvar Nagar, Navlock,

Pulliyankannu, Ranipet (Via),

Vellore District, TamilNadu - 632 404.

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Contact No. : +971-**-*******, +971**-*******

Languages Known : English & Tamil

Passport No. : L6097752

Place: Dubai (Signature)

Date: 31/03/2015 (R.THIYAGARAJAN)

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