Sales Service
Resume:
Divyesh
A.
Ardeshana
Salesforce
Administrator
Mobile:
+971-
55-
1306933
Email:
********@*****.***
OBJECTIVE
More
then
5
years
experienced
and
certified
Business
Applications
&
Project
Management
complimented
with
IT
skills
seeking
a
dynamic
opportunity
with
a
hungry
company
for
growth
while
handling
multi-
tasking
activities
from
the
IT
support
that
include
applications
and
CRM
environment
such
as
Sales
force,
Power
Points,
Exchange
Servers,
Windows
&
MAC
applications,
Mobile
APPS,
Websites,
Emails
setup,
Desktop
support
and
Software
Installations
while
focusing
on
achieving
deadlines.
EDUCATION
2007
–
2009
MBA
in
System
&
Finance
from
Symbiosis
International
University
–
Pune,
India
2003
–
2006
BCA
from
H.L.
College
of
Computer
Application
–
Ahmedabad,
India
Experience
Company:
Neo
Science
&
Group
Salesforce.com
Administrator
(31
Users
in
3
countries)
Designation
August
–
2014
to
present
Duration
Key
Responsibility
ü Manage
security,
users,
roles,
profiles,
groups,
page
layouts,
queues
and
other
Salesforce.com
setup
options
as
needed
for
the
B2B
Marketing
and
Sales
Development
teams.
ü Conduct
training
sessions
about
inbound
lead
routing
&
assignment,
inbound
lead
follows
up
process
and
expectations,
opportunity
creation,
defining
salesforce
list
views,
tagging
campaigns,
etc.
Training
is
provided
to
Sales
Reps,
Sales
Managers,
Service
Engineer,
Service
Engineer,
Tender
coordinator
and
new
hires.
ü Design
and
generate
dashboards,
reports
and
statistics
that
support
better
decision
making
and
process
improvement
within
the
organization,
including
sales
forecasting,
win/loss
analysis,
and
market
trend
analysis,
etc.
ü Provide
day-
to-
day
end-
user
support
(including
system
configuration,
complex
formulas
and
system
maintenance)
and
assist
users
with
proactive
best
practices
to
enhance
and
increase
their
knowledge
of
Salesforce.com
ü Support
Sales
Development
Rep
team
with
ongoing
maintenance
such
as
setting
up
new
hires
with
leads,
and
managing
lead
ownership
when
reps
are
promoted
to
other
groups.
ü Create
and
manage
custom
fields,
objects,
layouts,
list
views,
triggers,
security
configuration,
complex
workflows,
and
overall
system
configuration
Track,
manage
and
resolve
daily
support
requests,
issues,
and
administrative
needs
of
users
to
keep
pace
with
rapidly
changing
program
operations
and
procedures
ü Workflow
for
Closed
won
opportunities;
Closed
lost
opportunities,
Big
Deal
to
Sales
Reps,
CFO,
CEO
and
other
routine
workflow
for
Sales
&
Service
team.
ü Evangelize
Salesforce:
increase
user
adoption
and
ensure
user
satisfaction,
including
developing,
documenting
and
delivering
training
to
ensure
ongoing
success.
ü Prepare
data
files
and
upload
the
data
into
Salesforce.com
using
Apex
Data
Loader
and
third
party
tools
such
as
LexiLoader
V30
for
Mac
&
Data
Loader.
ü Design,
document,
build,
test
and
deploy
enhancements
to
Salesforce
custom
objects,
page
layouts,
workflows,
alerts,
reports
and
complex
dashboards
within
Salesforce.
ü Admin
of
Microsoft
Office
365
[Outlook,
One
Drive,
Share
Point,
Lync,
Yammer]
for
(51
users).
ü Adding
rules,
users,
group,
and
report
of
usage,
forwarding
etc.
activities
in
Microsoft
Office
365.
ü Setup
backup
system
in
One
Drive
Business.
Van
Vliet
XL
Group
FZCO,
Dubai
Company
IT
Technical
Support
Designation
July
–
2013
to
August
–
2014
Duration
ü Provide
support
to
end
users
relating
to
hardware
and
software,
computer
Key
Responsibility
applications,
LAN
components
and
peripherals
ü Install,
organize,
test,
maintain,
check
and
troubleshoot
end
user
workstations
and
interrelated
hardware
and
software
ü Assist
in
the
compilation
and
maintenance
of
an
accurate
inventory
of
hardware
and
software
ü Technical
development
and
maintenance
of
company
website
ü In
the
implementation
of
the
technology
system
and
train
people
to
be
efficient
in
the
IT
system.
ü Resolve
issues
related
to
Windows,
network
connectivity.
ü Promoting
company
services
through
Online
Marketing
Media.
ü Troubleshooting
for
all
types
of
Mobile
devices
like
Apple,
Android
&
BlackBerry
ü Maintain
the
antivirus
servers
as
well
as
NAS
Storage.
ExecuTrain
LLC,
Dubai
&
India
Company
IT
Sales
Executive
Designation
May
–
2012
to
May
-
2013
Duration
ü Generated
leads,
initiated
cold
calls
to
prospective
customers,
followed
Key
Responsibility
up,
performed
pre-
sales
activities
and
closed
transactions
ü Presented
product
demos
for
end-
users
–
Made
regular
online
product
presentations.
ü Responsible
for
assigned
sales
targets
(monthly,
quarterly
and
annually).
ü Develop
clientele
by
maintaining
client
profile
to
send
sales
notification,
thank
you
mails,
and
special
offers.
ü Establishing
the
sales
&
service
network,
monitoring
post
service
activities
like
follow
up
with
customers,
service
reminder,
payment
follow
up
etc
ü Completing
follow
up
evaluations,
getting
feedback
and
modifying
sales
programs.
ü Capable
to
handle
walk
in
customers,
present
services
as
per
client
requirement,
client
convincing
to
improve
sales
and
answer
their
queries.
Accurate
Testing
Laboratory
Pvt.
Ltd.,
India
Company
Desktop
Support
Engineer
Designation
April
2009
to
April
2012
Duration
ü Configures,
maintains
&
Troubleshooting
Microsoft
windows
2003
&
2008
Key
Responsibility
Servers,
web
application
services,
server,
and
SQL
server.
ü Managing
and
Maintaining
a
User
Accounts,
Computer
Accounts
and
assigning
rights
to
the
user
as
per
company
group
policy
on
Windows
Server
2008
ü Setup
Active
Directory
to
server
on-
site
and
deployment
of
MS-
SQL
2000/2005
server.
ü Maintaining
&
Configuring
Microsoft
Outlook.
ü Setting
up
user
accounts,
permissions
and
passwords.
ü Install
various
software
and
hardware
devices
to
set
up
a
strong
and
efficient
technical
set-
up
for
the
organization
ü Support
end-
users
on,
Fixing,
Make
advanced
configuration
Resolve
hardware
/
software
issues
to
ensure
high
availability
and
high
performance
of
the
systems.
ü Desktop
support
for
all
PC
related
application
issues
to
end-
users.
ü Configures
Outlook
office
application
in
all
workstations
and
laptops.
MAJOR
CERTIFICATION
CCNA
Cisco
from
SITM
–
2007
to
2009
Linux
Administrator
IBM
-
2004
TECHNICAL
SKILLS
CRM
Salesforce.com
ERP
SAP,
Microsoft
Dynamics
GP,
Adobe
Photoshop,
Editor,
Dreamweaver
Backup
Software
Symantec
Backup
Office
Microsoft
2003,
2010
&
2013
&
Microsoft
Office
365
Operating
System
Windows
7,
Windows
8
&
Mac
OS
X
Database
Oracle,
SQL
Server
&
Access
MANAGEMENT
EXPERIENCE
Ability
to
provide
leadership,
motivation
and
strategic
direction
to
a
multifaceted
team.
Team
player,
strong
attention
to
detail,
ability
to
work
with
staff
at
all
levels
within
an
organization.
Liaising
with
outside
IT
consultants
and
other
third
party
contractors
to
ensure
projects
completed
on
time.
ADMINISTRATOR
EXPERTISE
Salesforce.com
(31
Users)
Microsoft
Office
365
(51
Users)
3
Website
(DotNetNuke)
Shopping
Cart
GoDaddy
Service
(45
Users)
Fan
Pages
(5-
8
pages)
PERSONAL
INFORMATION
Nationality
Indian
Date
of
Birth
22/03/1985
Marital
Status
Married
Languages
English,
Hindi,
Gujarati
and
Chinese
[Beginner]
Driving
License
LMV
–
U.A.E.
[from
01/2014]
Visa
Resident
Visa
of
U.A.E.
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