Management Customer Service

GREGORY ALAN VAN BUREN

**** ******** ****, *******, ** 75142

Personal Email: ******@*******.*** Home Phone: 972-***-****

OBJECTIVE: Seeking a position as a Senior Manager/Consultant in IT or other business field

QUALIFICATIONS

Accomplished and energetic IT senior manager with exceptional interpersonal skills and an

appreciation for providing firstrate customer service to clients, business partners, and team members.

Highly adaptive and successful in overall operations in a fastpaced changing environment, with an in-

depth knowledge of IT platforms including uCMDB, mainframes, FEPS, standalone Windows and

UNIX systems and VMWare. Highly experienced in ITIL, vendor relations, managing offshore

resources and project management. A motivational leader with strong analytical, organizational and

problem solving skills, committed to the highest levels of ethical, professional and personal

excellence. Expert in creativity and innovation that saved AT&T over six million dollars for one

platform and thousands in various applications. Winner of key contributor awards, innovation awards

and critical skills award at AT&T.

SELF-EMPLOYED

HP uCMDB consultant. 1/2014-PRESENT

CompTIA A+, Network+ and Security+ certification in 4/15

Microsoft MTA Security Fundamentals certification in 4/15

Currently in CISCO CCENT/CCNA training/certification process

EMPLOYMENT

AT&T 12/1981 – 1/2014

Information Technology, AT&T Services Inc., 211 South Akard, Dallas, TX USA

Senior Systems Manager, 2nd level management - 07/2001 – 1/2014

• HP uCMDB/DDMA application technical lead, responsible for overall tool architecture,

deployment planning, resource task allocation, development of new methods and procedures,

architecture of integration with other tools and CMDB .

• Deployed one of the largest installations of HP uCMDB at AT&T with over 50 million Cis,

3000 applications and 120,000 midrange servers and mainframes.

• Technical Lead in uCMDB/DDMI integration.

• Responsible for vendor coordination and escalation, training, project management, network

protocol troubleshooting, risk assessment, change control, coordination and planning with

other business clients, offshore management and tool/software standardization.

Prior position responsibilities with AT&T:

Team Leader - Automated Operations - 02/1999 - 06/2001

• Responsible for developing software applications and tools including: analysis, design,

coding, testing, deploying and supporting of applications for UNISYS mainframes.

• Supervised IT management in UNISYS automated operations.

RESUME FOR GREGORY VAN BUREN – PAGE 2

Manager - Computer Operations – 12/1981 - 02/1999

• Responsible for assisting all software and hardware aspects of the UNISYS mainframes, Front

End Processors, LAN connections and STK silo servers at the remote site in Dallas.

• Responsible for UNISYS mainframe automated operations programming, automation product

development, system software installation and troubleshooting, system software scheduling

and coordination, UNIX system administration, Front End Processor X25 and TCP/IP network

troubleshooting and system security.

• Change Control coordinator.

• Responsible for physical planning for new mainframes, silos, servers, disks etc.,

environmental problems coordinator and troubleshooting in Dallas.

• Supervised up to 20 technicians in IT operations in UNISYS mainframe computer operations,

tape pool, printing operations and mainframe automated operations.

• Responsible for IBM MVS system operations, batch control, system and IMS availability,

system maintenance, system software installs, disk movements, rebooting systems, TSO

access and troubleshooting, 3745 software installs and initial troubleshooting and first contact

on system software problems.

• Supervised up to 10 technicians in IT operations in IBM mainframe tape pool operations.

• Supervised up to 20 technicians in IT operations in IBM mainframe printing operations,

microfiche operations and bill mailing. This included duties in appraisals, training, promotion

recommendations, discipline procedures, scheduling and presentations to upper management.

• Responsible for IBM MVS system operations, batch control, system and IMS availability,

system maintenance, system software installs, disk movements, rebooting systems, TSO

access and troubleshooting, 3745 software installs and initial troubleshooting and first contact

on system software problems.

MANAGEMENT EXPERTISE:

• Management skills defined in AT&T IT skills inventory and concurred by upper management

at AT&T is accuracy/attention to detail, creativity and innovation, decision making and critical

thinking, flexibility and adaptability, influencing, initiative, listening, managing workforce

diversity, problem solving, self -awareness, teamwork, delegation, quality management,

leadership, managing multiple priorities, quality focus, collaboration and teamwork, drives

for results, problem analysis and resolution and technical troubleshooting.

PROJECT MANAGEMENT EXPERTISE:

• Led and key role player in over 125 IT projects in the past 20 years.

• Mainframe consolidation

• Application conversions to other hardware platforms

• Unix and Window server lease rolls

• Server hardware upgrades

RESUME FOR GREGORY VAN BUREN – PAGE 3

PROGRAMMING EXPERTISE:

• JCL (Job Control Language)

• ECL (Executive Control Language)

• HTML

• JAVA

• C

• SAS

• SSG

• FORTRAN

• SHELL

• SQL

MILITARY SERVICE:

U.S Army, Texas Army National Guard, U.S Army Reserve 12/1978 to 6/1994.

Executive Officer, 3rd Brigade Headquarters Company, 49th Armor Division, Dallas,TX

Served as an officer, with the rank of Captain, in the US Army in the Infantry (airborne) branch and

managed 100+ officers, NCOs and enlisted soldiers. Served as rifle platoon leader, mortar platoon

leader, scout platoon leader and company executive officer. Discharged from Army in 1994 due to an

injury on active duty. Currently, 70% disability rating with Veterans Administration.

AT&T

• 102 managerial/leadership and 113 technical courses.

• Leadership courses include Executive Level Leadership, Strategic Management, Project

Leadership and Frontline Leadership.

• Completed 26 extensive courses in managing IT projects and advanced project management.

• Attended AT&T Leadership Summits from 2010 to 2013.

University of Texas at Arlington, Arlington, TX

Bachelor of Business Administration with concentration in Management, Minor in Military Science

US Army, Ft. Benning, GA

Basic Officers course in studies of leadership and platoon command

US Army, Ft. Benning, GA

Advanced Officers courses in studies of leadership, strategic planning, company command and

battalion staff duties

Contact this candidate