Customer Service Sales

Niesha R. Lawler

**** ******* **** **. ***.***● Cordova, TN 38016 ●

901-***-**** ● E-mail: ***********@*****.***

EDUCATION

Southwest TN Community College - Memphis, TN May 2012

A.A.S in Accounting

• Principles of Accounting I & II

• Intermediate Accounting I & II

• Income Tax I & II

• QuickBooks & Peachtree

• Payroll

Cordova High School – Cordova, TN May 2004

Diploma

• Accounting I

• Principles of Business

EXPERIENCE

Internal Revenue Service – Memphis, TN Nov. 2014 - Present

Contact Representative

• Assist individuals / businesses with tax inquiries via telephone.

• Address and adjust a wide range of tax issues.

• Apply tax code to assist taxpayers in understanding and meeting their tax responsibilities.

• Secure, analyze and protect sensitive personal and financial information.

• Make determinations to resolve taxpayers duties and delinquency issues.

• Analyze and evaluate information involving research of computerized records on multiple

online and data bases.

Advance Service Inc. – Memphis, TN Oct. 2012 - Mar. 2014

Consumer Relations

• Advocate for consumers and GE.

• Build and manage escalation cases.

• Submit exchange reviews for major appliances.

• Schedule service calls for consumers.

• Negotiate rates for purchases of major appliances.

• Process part order payments.

• Research deliveries.

• Follow up with consumers daily.

• Process concessions.

Target – Memphis, TN Nov. 2008 - Apr. 2011

Logistics-Instocks

• Operate cash register when needed.

• Pull merchandise from stock room.

• Order merchandise from warehouse.

• Replenish merchandise on sales floor from stock room.

• Take physical count of merchandise on sales floor and back room.

• Compare on hand counts with systems counts and adjust if necessary.

Circuit City – Collierville, TN Jun. 2008 - Nov. 2008

Customer Service

• Balance registers.

• Prepare cash log for bank deposits.

• Open, manage and close cash office.

• Sale electronic accessories and warranties.

• Process purchases, exchanges, and returns.

• Place phone call to vendors and customers about merchandise/follow ups.

Walgreens – Cordova, TN Jan. 2007 - Jun.

2008

Beauty Advisor

• Operate cash register.

• Meet weekly sale goals.

• Balance cash and credit reports.

• Setup and build store displays and models.

• Manage pricing accuracy, signage, and stock room.

Contact this candidate