Customer Service Engineer

Location:

Posted:

May 06, 2015

Yukun Chen

Irvine, CA, 92617 **********@*****.***

EDUCATION

University of California Irvine, Irvine, CA June 2014

M.S. Degree in Materials Manufacturing and Technology Engineering

University of Tianjin, Tianjin, China June 2012

B.S. Degree in Mechanical and Material Engineering

RELEVENT EXPERIENCE

Application Engineer Internship June 2013- August 2013

Torrey Hills Technologies, LLC, San Diego, CA

• Advanced major products design, research, customer service and support as a full time engineer.

• Communicated with customers to satisfy their specific requirements by proposing particular solutions.

• Provided customers technical support including feedback following up, pre-sale and post-sale service.

• Achieved new product research and updated design by modeling with Auto CAD and SolidWorks.

• Developed projects of programming, enhancing and maintaining products models.

• Improved lab working environment and efficiency after designing and leading a 5S manager project.

EXPERIENCE

Technical Engineer Internship January 2015- April 2015

Irvine Institute of Technology, Irvine, CA

• Worked as a technical assistant in the company by offering technical support and customer service.

• Operated company website and online system as well as tested and maintained devices.

• Collected and analyzed customer data and improved working efficiency according to results.

Graduate MEMS Design Project September 2013- December 2013

University of California Irvine Material Science Department, Prof. Andrei M. Shkel

• Researched and designed a micro-system oscillator which can be implementable in Poly-MUMPs.

• Developed a model with strong ability of self-oscillation by tuning electrode and draw it in L-edit.

Undergraduate Research Assistant September 2009- June 2012

Tianjin University Material Research Group (Lab of college supervisor Professor Zou)

• Operated laboratory and worked as a research assistant of industry projects for over 20 hours per week.

• Analyzed materials structures and characteristic by using Scanning Electron Microscope (SEM).

• Assisted project to updated products and strengthened functions with CAD APIs and Solidworks.

AWARDS AND HONORS

• Excellent Undergraduate Scholarship of Tianjin University (2008-2010)

• Excellent Student leader of Tianjin University, China (2009-2010)

• Second Prize, Challenge Cup for Robots Competition of Tianjin, China (May 2011)

SKILLS

• Computer: AutoCAD, SolidWorks, C++, L-edit, Labview, MATLAB, Origin 7.0, Adobe Photoshop, MS

Word, Excel and Power Point.

• Language: Fluent in English, Mandarin and Cantonese.