Customer Service Administrative Assistant

KENNETH BRAXTON JR.

*** ***** *****, ***. *** Madison, AL 35758 205-***-**** **********@***.***

EDUCATION

Bachelor of Science, May 2013

Alabama A&M University, Normal, AL

Major: Electrical Engineering

COMPUTER SKILLS

Experience with:

C++, Matlab, Multisim 3 years

Assembly Code, C Code 2 years

Other Experience:

Windows XP, Microsoft Office Suite

Problem solving and troubleshooting

EXPERIENCE

Repair Technician, October 2014 - Present

Palco, Madison, AL

• Test, diagnosis, and repair

OEM specifications.

• Remanufacture products. which includes hardware repair, hardware engineering changes,

firmware updates, software upgrades, cosmetic reconditioning / replacement, functional testing, and product

re-certification.

Courier, August 2011 – Present

FedEx Express, Madison, AL

• Pick up and deliver precious cargo to and from customers in a friendly and professional manner

• Provide reliable customer service and ensure satisfaction, keep customers informed of changes in

service.

• Seek additional business from current customers and endeavor to gain new business, report new

customer information to sales administrators

• Lead the Saturday crew verify that all couriers have the accurate number of packages and that

packages are evenly distributed, prepare incoming packages for shipment, close the warehouse

Administrative Assistant, August 2009 – May 2010

Alabama A&M University, Normal, AL

• Assisted primary secretary and Chairman of the Math Department, communicated with faculty and

staff within the School of Arts and Sciences

• Helped incoming and current students with any questions

• Performed general administrative duties: handled phone calls, made copies of documents for

primary secretary and faculty, provided students with needed forms, directed students to the correct

departments

HONORS/ACTIVITES

Achieved Dean’s List, 2007 – 2008

Pledged Eta Kappa Tau Engineering and Technology Fraternity Inc., Alpha Chapter

Participated in community service

RELATED COURSE WORK

Microelectronics, Computer Engineering, Communications and Lab, Thermodynamics, Industrial

Safety and Health, Power Systems and Design

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