Customer Service Analyst
Resume:
Christian F. Robinder
Falls Church, VA 22043
******@*****.***
Summary
I am an accomplished analyst with experience analyzing multiple data sets to proactively identify actionable
information, make recommendations and provide support to stakeholders. My strengths are in using Microsoft Excel and
SQL queries to identify solutions that require novel approaches to big data analyses, data mining and customer
support. I have an MBA and a proven history in identifying and implementing process to improve efficiencies and
providing top notch customer service. My work was repeatedly recognized for its outstanding service to mission.
I am seeking new opportunities where I will make a positive contribution while growing professionally.
Specific skills
• Strong working knowledge of the principles, concepts, and techniques of analyzing data to answer complex
questions and discover actionable intelligence
• Project leader experienced in analyzing requirements and developing and implementing recommendations to
improve efficiencies
• Training team lead with experience in training and mentoring colleagues and developing and conducting training
programs
• Advanced level knowledge of using Microsoft Excel spreadsheets and pivot tables for analysis
• Knowledge of SQL for data analysis
• Communicating the results of my research and analyses to customers through written reports and oral
presentations
Experience
TASC, Inc. Chantilly, VA Technical Targeting Analyst Aug 2012 to Mar 2015
As a technical targeting analyst, my main duties were to query multiple complex data sets to identify, analyze and
interpret trends and patterns then make recommendations which were released as ad hoc reports disseminated to
stakeholders through multiple channels.
• Developed unique, shareable analytic models used to identify solutions in support of operational needs
• Used advanced level knowledge of Microsoft Excel with pivot tables and moderately complex SQL queries for
analysis
• Worked closely with fellow analysts in a collaborative environment to develop and implement new methods to
optimize data collection and improve efficiencies
• Conducted daily briefings with colleagues to identify and assign incoming work requests to ensure proper
coverage
• Analyzed complex big data sets from multiple sources and platforms to identify actionable intelligence in support
of pre-operation planning and post-operation analysis
• Prepared and disseminated ad hoc reporting of operational assessments and recommendations
General Dynamics, Chantilly, VA Watch List Analyst Oct 2009 to Aug 2012
• Served as an analyst providing expert level guidance that resulted in multiple instances of the successful
implementation of program objectives
• Adhered to tight time lines and strict quality guidelines
• Gathered data from multiple sources, completed an analysis then compared findings to designated matrixes to
determine proper categorization and disposition of subjects who may present a threat to the homeland
• Served as a data management analyst responsible for creating and maintaining records for an enterprise data
management environment
• Responsible for analysis, extraction, updating and indexing of relevant data sets for entry into classified databases
CACI, Inc., Chantilly, VA Intelligence Analyst Sep 2004 to Oct 2009
• Served as a U.S. government contract intelligence analyst and reports and targeting officer responsible for
obtaining and recording metrics to identify the relevance, impact and effectiveness of competing targeting efforts
• Designated a subject matter expert responsible for analyzing data sets from multiple data sources to identify
known and unknown links between target sets
• Training team leader responsible for designing and setting training programs and objectives, evaluating trainee
progress and conducting one-on-one training with new hires and experienced intelligence analysts
• Served as project lead for a small team of system engineers and intelligence analysts to identify and prioritize
requirements for a project designed to update department utilized graphical user interfaces. After completion, this
successful project had a measurable impact on workflow by increasing daily analyst deliverables while
simultaneously reducing analyst errors
Education
• MBA from Mount Saint Mary’s University, Emmitsburg, MD. Graduated with honors (GPA 3.9) in 2006.
Courses of study included Information Management, Statistics, Economics, Management, Marketing, Finance,
Accounting and Leadership.
Training, awards and licenses
• Meritorious Unit Citation
• CACI Outstanding Performance Award
• Superior Achievement Award
• General Dynamics Excellence Award for superior performance
• Superior Achievement to Mission Award
• Obtained Commonwealth of Pennsylvania life and health insurance producers licenses
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