Customer Service Administrative Assistant

Location:

Posted:

May 06, 2015

BELINDA GARCIA

*** ****** ** • Houston, Texas ***15 • 713-***-**** • **************@*****.***

OBJECTIVE: To obtain a position with a well established organization where I can employ my knowledge and

experience with an opportunity for challenges and career advancement, while gaining knowledge of new skills and

expertise.

SKILLS: Experienced in Customer Service and Relations. Proficient in MS Word, MS Excel, MS Outlook and Data

Entry.

EXPERIENCE:

04/2011 - Administrative Assistant

12/2014 H & D Trucking

Responsibilities included filing, answering multi-line phone, ordering supplies and post office runs.

Also assisted office manager as needed and communicated with truck drivers daily. Handled

general office tasks as well.

10/2008 - Customer Service Representative (temp assignment)

09/2009 Harris County Tax Office

Responsibilities included providing customer service to tax payers regarding property tax accounts

and setting up payment installments. Also reviewed misapplied payments and refunds on accounts.

05/2007 - Case Manager (temp assignment)

12/2007 Garner & Arnic, LLP

Responsibilities included preparing cases for hearings such as submitting medical information to

administrative law judges. Also interviewed potential clients, provided client intake and customer

service. Requested any and all information pertaining to each individual case.

08/2006 - Field Representative (temp assignment)

05/2007 Linebarger, Goggan, Blair and Sampson, LLC

Responsibilities included contacting individuals for collection of business property taxes and to set

up payment arrangements. Researched and prepared tax and bank warrants for businesses not

complying with demands.

11/1999 - Loss Prevention Administrative Assistant

08/2006 Foley’s/Macy’s Department Stores

Responsibilities included reviewing incoming shoplifting customers and employee cases for 76

stores. Communicating to attorneys, probation officers and judges details of shoplifting cases.

Also maintained a weekly restitution deposit and maintained a monthly goal over $89K.

Negotiated and making agreements regarding restitution with attorneys.

REFERENCES: Available upon request.