Project Manager Customer Service
Resume:
MAHER KAYEN
**** ******** ****, *********, ** ***24 . 954-***-**** .
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Dear Sir/Ma'am,
I would like to explore the possibility of joining your organization. The
enclosed resume will provide you with pertinent information concerning my
experience and abilities.
My objective is to secure a challenging position, one which will utilize my
unique background within a Business Environment. My professional
accomplishments, coupled with my sincere desire to succeed, would make me
an ideal candidate for the requirements of a demanding situation.
Other highlights of interest include:
. Consistently promoted by management due to problem solving and
analytical assessments that quickly effect change and improvement in
the work environment.
. Proven multi-tasking capabilities with a strong aptitude in planning,
prioritizing, and managing complex projects under aggressive
timelines.
. Tenacious, highly motivated, and ambitious individual eager to learn
with a sincere desire to succeed.
. Ability to network and build constructive relationships within and
outside an organization due to a professional, amiable, polished
demeanor with excellent communication skills.
You will find a hardworking, self-motivated individual, who takes pride in
my work and genuinely cares about the work environment I facilitate. I
would very much appreciate a chance for a personal interview. I thank you
in advance for your time and consideration, and I hope to be working with
you in the near future.
Sincerely,
Maher Kayen
Recommendations available upon request.
MAHER KAYEN
7610 Stirling Road, Hollywood, FL 33024 . 954-***-**** .
*********@*****.***
OBJECTIVE
Actively pursuing employment opportunities within a progressive
organization which will effectively utilize my skills, ideally within a
Business environment. Preferred position would be one of long-term
commitment conducive to professional growth and advancement.
PROFESSIONAL SUMMARY
. B.S. in Computer Science from the Open University, United Kingdom (GPA
3.5/4.0).
. Well-rounded with experience in Project Management, Graphic Design and
Video Editing using the latest modern applications including: Ace
Project, JIRA, AXURE, E-VERITAS, Spectate, Basecamp, One Drive,
Photoshop, Adobe After Effects, Indesign, Illustrator, and more.
. 5 years sales experience in the Real Estate market with an insatiable
passion and hunger for sales and marketing.
. Bilingual Arabic and English.
EXPERIENCE
WEB PROJECT MANAGER / CONSULTANT; UNIVERSITY OF MIAMI; Coral Gables, FL
2014 - 2015
Responsible for project plan and execution of the migration of over
500 public websites to a new CMS system including but not limited to:
. Assess visual identity standards and current state of UM websites to
create full integration project plan.
. Create Statement of Work, execute project plan/milestones, and
communication plan for future user base.
. Design and construct prototype of Website registration tool.
. Institute and train department with JIRA to manage execution of
project plan.
. Manage support through the duration of website migration for all end
users.
. Conduct inventory of all current existing websites and UM employees
listed on sites.
. Prepare monthly progress and projections PowerPoint presentations for
Web Advisory Meetings composed of Board of Directors for each
educational department represented on University of Miami Website.
MOBILE APP PROJECT MANAGER, PHUNWARE (Formerly SIMPLIKATE), Miami,
2014 - 2014
Effectively work with a cross-functional team, managing both internal
and external resources, to Organize, plan, develop and deliver
projects in a timely and accurate manner.
. Manage all communication channels within the project including
meetings, workshops, email & documentation.
. Proficiency with Agile Methodology Development (Brainstorm, Design,
Development, QA and Deployment).
. Take ownership of customer requests from initial contact to resolution
while communicating updates to the customer.
. Liaise between the client and technical/creative teams, translating
the needs on either side.
. Responsible for overseeing assigned team members and vendors on a
project.
. Monitor and analyze assigned client accounts in order to assure client
satisfaction.
. Comfortable working to challenging deadlines in a dynamic environment
with a high degree of change.
. Ability to manage multiple concurrent tasks and someone who puts in
the extra effort to meet deadlines.
. Strong communication, organization and time management skills.
WEB PROJECT MANAGER, NETROSTAR, Miami, FL
2012 - 2014
Act as bridge between clients and web developers/graphic designers;
Communication liaison on all past and present projects to:
. Proficient in website prototyping applications and creating wire
frames.
. Collaborate with all departments including account management and
contractors to apply and oversee timely completion of created project
timelines.
. Manage all outside vendors & contractors using track progress
applications.
. Update and implement project design parameters, style guides, and
visual standards.
. Submit invoices to account manager; track payments; stop work if
accounts are past due.
. Analyze client needs and estimate work to accurately quote clients and
sell upgraded services.
. Consistently brainstorm the market for innovative ideas, selling
tactics, more efficient software and communication outlets, and more
for the wealth and success of the company.
. Perform QA on both (UI and functionalities), daily work on CMS to
implement customer's content.
. Launch new domains, setup database and deploy projects for clientele.
Daily work experience with Photoshop, HTML, Wordpress and CMS (Content
Management System), IIS 5, 6 and 7 and Microsoft SQL Server 2008.
. Experience in launching accounts, creating newsletters for clients,
and managing lists for email blasting companies such as Constant
Contact, Mail Chimp, etc.
. Quick Books savvy
GRAPHIC DESIGNER, 84 WEST STUDIOS, Davie, FL
2011-2012
Contracted for various technological marketing materials, including but not
limited to:
. Album Design: Design each client album from blank canvas to create an
artistic layout. Color Correct and use Advanced Photoshop knowledge
for major retouching and editing.
. Advertising Materials: Create innovative flyers, business cards,
banners, post cards, logos, and more.
. Photography & Video: Shoot Social /Corporate Event Photography and
Video Demos. Most recent published work in The Knot South Florida
Fall/Winter 2012; Page 150.
. Websites: Launch new domains and install websites for clientele.
Experience with HTML, Wordpress, JQuery, CMS, and more. Apply SEO and
Social Media Marketing strategies to increase client visibility.
. Office Work: Excellent time management skills with the ability to
juggle multiple responsibilities and set priorities. Ability to work
independently. Excellent customer service. Advanced skills in MS
Office (Word, Excel, Outlook, and PowerPoint).
ARABIAN AMERICAN OIL COMPANY (ARAMCO); Udhailiyah, SAUDI ARABIA
2002-2009
POWER DISTRIBUTION DEPARTMENT SUPERVISOR
Responsible for the daily operation of the high voltage power
distribution of oil refineries which include:
. Supervise hired contractors to ensure proper company protocol is
achieved.
. Install transmission lines, bushings, and lightning arrestors onto
transformers.
. Liaison between departments to coordinate projects and meet aggressive
deadlines.
. Successfully able to organize and assign tasks daily to staff and stay
focused on long-term projects.
. Inspect transformers, breakers, and circuit switchers; perform high
voltage maintenance when necessary.
. Dispatch and direct different sectors of the department into the
refineries, gas plants, and over 100 GOSPs.
EDUCATION AND AWARDS
. Graduated highest level in English Studies from Embassy CES, Ft.
Lauderdale, FL; 2011
. Awarded the King Abdulla Scholarship Program for Masters Study in the
United States; 2010
. Graduated with 3.5 GPA in B.S. in Computer Science from The Open
University, UK; 2010
. Awarded five years of perfect merit from Aramco; 2007
. Completed Doble Insulation Analysis certification Dhahran Industrial
Training Center, Dhahran, KSA; 2007
. Completed Electrical Mathematics certification from UDH Industrial
Training Center, Al Hofuf, KSA; 2003
Contact this candidate