Technical Support Project Manager

ADEL SALEH

** *********** **** **., *******, Ontario M4H 1K4 647-***-****

**********@*****.***

Desktop Support

Over 3 years experience in network support, network administration, IT Helpdesk &

project management with diverse knowledge of innovative techniques, technologies

and management skills.

PROFESSIONAL STRENGTHS

Extensive experience in installation and troubleshooting (PCs, laptops, printers,

scanners, applications)

Strong analytical abilities and strong research skills used in assessing company’s IT

needs, setting attainable goals and achieving positive outcomes

Skilled in managing local and wide area network connectivity through maintenance

and troubleshooting of routers, switches

Customer oriented who is adept at working with IT professionals and end-users

effectively

Highly developed time management with the ability to perform multiple tasks

concurrently.

EMPLOYMENT HISTORY

MBI IT Services

Windows XP - Windows 7 Migration Technical Support 2015 – 2015

participated in a Windows Migration project providing Level 1 or 2 technical

support

Provide technical support and assistance to clients support

FLEMINGDON HEALTH CENTRE, Toronto

IT Technical Support 2014 – 2015

Standardising PCs and laptops configuration and image for deployment by using

(PartedMagic)

maintained daily windows server 2008 R2 operation support (Active directory)

Configuring local printers and network printers

Analyze and Troubleshoot software and hardware issues.

Supporting windows XP, windows 7 operating system, Microsoft Office Suite

2010,2013 and Adobe applications

Working with helpdesk ticketing system (GLPI)

Provide technical support and assistance to clients support for incidents/Requests

related to all IT systems

Follow up on specific inquiries or requests on the ticketing system to ensure client

satisfaction

Provide technical support and assistance to customer’s related to electronic medical

record system (Nightingale on Demand (NOD)).

Working with enterprise backup system (Arcserve 16.5)

La Moda Shoes, Toronto

IT Specialist 2012

Installed, maintained and troubleshoot issues encountered in the usage of PCs,

scanners, software and other related network and desktop products

Troubleshooting the connectivity with internet and the wireless device

Reboot Canada, Toronto 2012

Computer Refurbished/Recycler

Analyze, design, develop, recommend, and present data network solutions increased

sales of refurbished pc sales by 3 %.

Assessed all desktops and laptops for viruses and unusual activity

Performed preventive maintenance and developed technical installation work plans

Set up and configuration and imaged(PCs, laptops) to sales

Royalties Jewelry Store 2010-

2012

Coordinator, Help Desk, Philadelphia

Installed, maintained and troubleshoot issues encountered in the usage of PC’s,

scanners, Microsoft office applications and other related network and desktop

products

Achieved feedback comments of 90% satisfactory or above on the phone as well as in

person

Worked with AV equipment’s (Projectors, TVs, Computers, and Sound Systems

ADEL Saleh

Phone: 647-***-****

**********@*****.***

Jersey Group2009-2010

Project Manager

Initiated and completed a client-server imaging framework responsible for scanning all

outgoing MS word and PDF document’s with over 18,000 documents scanned a year

Prepared, monitored, and maintained flow charts outlining developments, deliverables

and timing of project

Employed various tools to assess security requirements and provide full network

migration solutions

Identified interdependencies for project and facilitated communication among task

groups

Supervised project team participants

Collected data, composed reports and made recommendations for improvements

Provided regular reports to management reflecting goals and timelines

Vinnell

2003-2009

IT Specialist & Trainer

Developed a training program for staff of 50+

Oversaw newly launched exams for new students; success rate increased by 50 % in

a year

Created and prepared successful evaluation database for 3 training Centre’s and

facilities

Engaged in the recruitment, hiring, training, monitoring and creating performance

evaluations of a growing IT team

New Horizons

2001-2003

IT Trainer

Trained over 30 students on the basics of Windows 2000, Office 2000, XP

Awarded special recognition by the CEO for providing exceptional IT Training support

and services

Created training manuals and process maps for staff

EDUCATION

Bachelor of Science, Computer Information Systems

Applied Science University, Jordan

TECHNICAL CERTIFICATION

Passed the TSHOOT(CCNP) certification exam Netplus College, Toronto

2013

Passed the Route(CCNP) certification exam

2013

Course, VMware workstation Online courses, Toronto

2013

Windows Server 2008, Active directory installation Online courses, Toronto ON

2013

Linux Debian installation Online courses, Toronto ON

2013

Certificate, Cisco Certified Network Associate (CCNA)

2012

Winnet Systems, Toronto ON

Course, Project Management Professional New Horizons, Saudi Arabia

2008

Course, Installing, Configuring and Administering Windows New Horizons, Saudi

Arabia 2003

Certification, A+ and ICDL Training New Horizons, Saudi Arabia

2003

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