Customer Service High School

Troyana Kyse

**** ******* ****** - *********, ** 28205

*******@*****.*** - 704-***-****

Able to work efficiently and carefully, hard worker and organized, responsible and honest friendly and cheerful,

disposition, hospitality and excellent service spirit.Excellent customer service skills and proficient in MS Office

Applications (Word, Excel, PowerPoint). Type 30 wpm keyboarding skills with 95% accuracy. Good verbal and

written communication, time management, and able to multitask while remaining professional and courteous in a

fast-paced dynamic environments.

Authorized to work in the US for any employer

Work Experience

Early device specialist/ Call Center

Sprint

-

Charlotte, NC

October 2012 to December 2014

Taking inbound calls to help customers with technical difficulties or billing questions.

• Offer upgraded products and services to customers.

• Notating the account for the next representative, providing follow-up with customers.

Customer Service/ Call Center

Connies

-

Champaign, IL

January 2009 to April 2012

Answered calls professionally also responding to customer inquiries about orders and billing.

• Handling and resolving customer complaints while providing customers with Connies products and services

information

• Identify and escalate priority issues, routing calls to appropriate resources, and follow up customer calls where

necessary.

Education

High School Diploma

Garinger High School Charlotte -

Charlotte, NC

2012

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