Customer Service Sales
Resume:
Lauren Dowdy
Rome, Georgia ***61
****************@*****.***
SUMMARY
Enthusiastic, dedicated team individual with demonstrated expertise in
public relations who knows how to provide quality customer service/care.
QUALIFICATIONS
Computer skills include Microsoft Office and Excel; Operates various cash
register and credit card machines, Excellent communication skills.
WORK EXPERIENCE
November 2013 present
Verizon Wireless Operations Specialist
Everyday operations include opening the store, setting up and counting cash drawers, and
complete daily opening reports. Handle all incoming and outgoing FedEx and UPS shipments as
well as maintaining online FedEx business account. Use of store P Card to order supplies needed
for the stores day to day tasks and organization items for back of house. Also, being an Operation
Specialist comes with the responsibility of opening the store as a key holder and managing other
employees and any customer escalations until a manager arrives. Other daily tasks include
bringing in shipments of inventory, organizing inventory, ordering store supplies, merchandising
the store, teaching workshops to customers to help them understand their devices, and keeping
back of house organized for the team.
October 2012 November 2013
Verizon Wireless Device Specialist/ Customer Service Representative
Everyday operations include helping to open the store which includes counting cash
drawers, checking merchandising and other various opening procedures. Other daily tasks include
setting up customers new devices and teaching them how to use them, organizing and teaching
various workshops on the different devices and operating systems offered, stocking floor with
merchandise when needed, checking people in and managing the sales floor while maintaining a
friendly and happy atmosphere for customers waiting.
Novemeber 2010 October 2012
Verizon Wireless Retail Sales Representative
Everyday operations include handling a cash drawer, maintaining a clean work area,
determining sales goal for the day, providing customers with a professional, friendly and pleasant
experience, stocking sales floor, any other tasks the managers need done to help the business
run smoothly.
August 2007 – September 2010
Ford, Gittings and Kane Jewelers Sales Rep
Floor Sales; Cash register sales, including credit cards; Store displays; Other duties as
needed.
October 2006 – August 2007
Express, Inc Assistant Manager
Open/Close Store; Open/Close Registers; Employee Work Scheduling; Daily Reports;
Store displays, and floor sets.
March 2006 – October 2006
Express, Inc. Sales
Floor sales and cash register sales, including credit cards; Store displays.
August 2005 – January 2006
Broad Street Ice Cream Parlor and Deli Server
Taking and delivering orders; Ringing orders into register, collecting money, making change,
running credit cards.
EDUCATION
2005 – 2008 Coosa Valley Technical College (now Georgia Northwestern)
Rome, Georgia
2001 2005 Model High School Graduate
Rome, Georgia
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