Customer Service Office
Resume:
Resume
Alis Holloway
Humble, Texas 77338
832-***-**** (Cell)
e-mail:**************@*****.***
Summary
This resume describes a career that cuts across disciplines and work environments, combining a strong academic background with extensive office and information skills.
EDUCATION
Houston Community College 08/13-current
Associates
Kashmere High School Diploma
PROFESSIONAL EXPERIENCE
DHL Customer Service/Courier 10/13-current
Providing great customer service
Managed a high-volume workload. Delivering and pickup different items.
Working with numerous of different customers daily.
Show respect for the corporate world and the professional office environments in which they enter
understand and appreciate the time-sensitive nature of the packages they are picking up and delivering
Aon Hewitt 12/08-10/13
Customer Service
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
Provide a strong example of exemplary leadership
Maintain and manage methods of achieving quality and production standards that meet company and customer ideals
J W’s Courier Service 6/05-12/08
Courier/Driver
Pick up and deliver packages on a regular and consistent basis.
Show respect for the corporate world and the professional office environments in which they enter
Understand and appreciate the time-sensitive nature of the packages they are picking up and delivering
Providing great customer service
TECHNICAL /OFFICE SKILLS
Typing/ Word processing 70 wpm Appointment Scheduling
Desktop Publishing Record Keeping/Filing Maintenance Office Manager
Spreadsheets Multi-Line Phone System
Time Management Complaint Handling/Dispute Resolution
Microsoft Office Database
SUMMARY OF QUALIFICATIONS
Demonstrated Management Skills
Able to work in a fast paced setting under tight deadlines.
Excellent phone manner, relate well with clients.
Extremely dependable, conscientious, and well detail-oriented.
Knowledgeable in Microsoft Office: 2003, 2007, 2010, Word, Excel, Access and PowerPoint, Filemaker Pro, QuickBooks, Photoshop, Paint, Printshop and Corel 8 in both the Macintosh and PC environments
HTML Codes, Dream weaver and FrontPage.
HONORS, AWARDS
Distinguished Honor Student
Dean List
Certificate of Recognition for the Quarter
Enthusiastic Certificate
Bonus of Excellence for outstanding performance
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