Customer Service Representative
Resume:
Resume: Brittney Davidson
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Brittney Davidson
Phone: 903-***-****
E-mail: **************@*****.***
Objectives
Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in
all aspects of customer service and support. Accustomed to working in fast-paced environments with success in
effectively handling difficult client situations.
Education
High School Diploma (2013)
Graduated Paris High School in 2013 with a GPA of 3.4
Maintaining a current GPA of 3.22 at Paris Junior College
Experience
Front Desk Service Representative (June 2014 – December 2014)
La Quinta Inn’s and Suites (3205 NE Loop 286, Paris, TX 75460)
Greeted all guests in a courteous and professional matter.
Performed concierge services for a 4-star, 120-room hotel.
Kept records of room availability and guests' accounts, using NiteVision.
Recorded guest comments or complaints, referring customers to managers as necessary.
Balanced all rebates and other miscellaneous charges.
Sandwich Artist (August 2013 – Feb 2014)
Subway (3720 Bonham St, Paris, TX 75460)
Correctly received orders, processed payments and responded appropriately to customer concerns.
Mastered Point of Sale (POS) computer system for automated order taking.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying
grease traps.
Resolved guest complaints promptly and professionally.
Took initiative to find extra tasks when scheduled duties were completed.
Communicates effectively
Exceptional customer service
Courteous demeanor
Energetic work attitude
Core Strengths
Front desk training
Listening skills
Hospitality expertise
Cash handling expertise
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