Customer Service Manager

Location:

Posted:

May 05, 2015

REBECCA ALFARO

**************@*******.***

Professional Summary

I am a receptionist who goes above and beyond the duties I am assigned. I can multi-task and can complete my task

within deadlines.

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with

a high level of multicultural awareness and adaptability. Highly organized and meticulous with experience

in an office setting.

Skills

Types 50 WPM? Computer Knowledge

Professional phone etiquette Office machines knowledge (copy machine, fax, scanner)

Excellent communication skills

Articulate and well-spoken

Customer service-oriented

Flexible

Accurate and detailed

Works well under pressure

Social media knowledge

Pleasant demeanor

Team building

Multi-line phone proficiency

Work History

Assistant to Quotations Manager/Back-up Receptionist, 04/2001 to 07/2006

Morrison Supply Company – 10130 Jones Maltsberger Rd, San Antonio, Tx 78216

I began as a receptionist in the front office then I was transferred to help assist quotations manager with project job

preparations. Assembled operations manuals and helped prepare submittals for future job projects. I created a file

system to keep all jobs for future reference. I drafted all correspondences to customers and engineers for jobs that

required further information. I continued to help as a back-up receptionist during my time at Morrison Supply.

Production Worker, 07/2006 to 03/2015

Toyota Motor Manufacturer of Texas – 1 Lone Star Pass, San Antonio, Tx 78264

I was a production worker in the plastics department. My job was to inspect and ship out bumpers and instrument

panels.

I also participated in quality circles where as a group we identified and area in the department that required

improvement. We investigated and changed what needed to be changed to improve in either quality or safety or

production quantity.

I worked on various projects using my computer skills to complete the projects.

Education

High School Diploma: 1990

Harlandale High School - 114 E Gerald Ave, San Antonio, Tx 78214