Customer Service Technical Support

Laurel San Pascual, Batangas **** l C: 639*********-*** 7029687 *********@******.*** ********@*****.***

CAREER OVERVIEW

Skilled Customer Support Representative committed to addressing customer

concerns with speed, accuracy and professionalism. Consistently meets and

exceeds productivity goals.

CORE STRENGTHS

. Dedicated to process improvement

. Strong problem-solving ability

. Troubleshooting skills

. Proficient with Microsoft Office

. Exceptional telephone etiquette

. High customer service standard

. Devoted to data integrity

ACCOMPLISHMENTS

Exceeded the Satisfactory ratings for 3 months in a row.

Promoter for the Month of June and August (Verizon)

Satisfactory Rating on CSAT

WORK EXPERIENCES

2/2015 to 4/2015- Remote Assistant (Lean Investments)

Yourremoteassistant.com

1/2015 to 2/2015- Inside Sales Agent (Real Estate)

Myoutdesk.com

02/2014 to 01/2015 Customer Support Representative

247 Support Services -Pallocan West, Batangas City

Account Handled:

Easykits.org (Money Making Program) -Inbound, Chat and

Email

Coolhandle.com (Web hosting Service) -Inbound

Box Data Research (Utility Supply in UK) -Outbound

Project F1 (First City Corporate Advisory Services) Sydney,

Australia

Associate- Outbound

Responsibilities:

Provided accurate and appropriate information in response

to customer's inquiry.

Addressed customer service inquiries through calls, chat

and email in a timely fashion.

Developed effective relationships with all departments

through clear communication.

Get the accurate information as required by the client-

(outbound)

02/2009 to 11/2013 Technical Support Representative

247 Customers Inc. - Ayala Ave., Makati City

Time Warner Cable

Resolved customer complaints and concerns with strong

verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all

customer interactions

Supported customers having data connectivity issues.

Provided thorough support and problem resolution for

customer.

06/2008 to 02/2009 Technical Support Representative

Teletech Customer Management Inc- Lipa, Batangas

Verizon Online

Resolved customer's concern in professional and timely

manner.

Informed customers about issue resolution progress.

Followed our Quality Assurance guidelines all the time.

EDUCATIONAL BACKGROUND

2004 International Diploma in Computer Studies

Genetic Computer Institute

P. Burgos St., Batangas City

2001 BS Accountancy

Batangas State University

J.P. Rizal St., Batangas City

PERSONAL INFORMATION

Age: 30 years old

Birthdate: September 30, 1984

Gender: Female

Status: Married

Name of Spouse: Michael Oliver De Castro

All information above is true and correct. Supporting Documents are

available upon request.

JENNY V. DE CASTRO

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