Technician Customer

Antoine Stewart (H)336-***-****, © 336-***-****

High Point, NC 27265 *********@*****.***

http://www.linkedin.com/pub/antoine-

stewart/22/a7b/875

SUMMARY

Fifteen years of progressive experience networking and integrating Telecommunication and IT

processes to support solutions for Broadband and client/server environments. Excellent training,

troubleshooting and problem-solving skills with individuals and groups.

Experience in:

• Installing and maintaining wireless MSO • UNIX / Linux trouble shooting

• Cisco Router Configuration • Critical systems and Applications

monitoring

KEYWORDS

Agilent: ElGato Spectrum Analyzer; CISCO Catalyst 6509 and 7500 routers; ATLAS

database; TDM; Sunset T1 test set; Remedy; Tellabs 5500, 532; T-Berd 2209, 300

and 600; Adtran eq; ERAS; Nortel Switch DMS 100 and MSC Upgrades; 5ESS and

Alcatel 1631 DACS; SONET;STP’s and Voice Servers; Centest; REACT; GRANITE

and HOMER database systems and testing OC48,DS3, T1, DS0 and PRIs;3G/4G LTE;

CDMA ; IDEN; TDM; NetApp; GSM; VOIP; CISCO ONS 15454 and ASR 1006;

Fujitsu Flashwave 4500 & 4100 ES, Windows NT,2000,2008,2008 & OS/2, Citrix

XenApp, VMware hosting, AIX/HP, Ericsson 2G / 3G RAN Nodes, UMTS equipment,

Spirent, LMU,ANPS

.

PROFESSIONAL EXPERIENCE

T-Mobile INC, Charlotte, NC October 2014- Present

Switch Technician,

Conduct expert wireless network equipment installation and maintenance. Test, locate,

and repair complex equipment problems. Handle configuration and fault management

for a range of platforms including voicemail (IN), HLR (Home Location Register), VLR

(Visitor Location Register), BSC (Base Station Controller), SMSC (Short Message

Service Center), and IWF (Inter Working Function). Assist RF engineering to ensure the

best possible network performance. Manage Networking issues that occur from LTE

rollout and new site builds for AAV. Utilized Ethernet Circuits, Circuit (2544) Testing, as

well as Software Commissioning Tools. Daily duties included coordinating dispatches,

updating data systems, testing and coordinating site conversions and performing

database backups of hardware and software.

March 2014- Oct. 2014

PEPSI INC, Winston Salem, NC

Infrastructure Response

Provide support/troubleshooting for Intel, UNIX, and Network environments utilizing

Windows subsystems and administration tools. Worked on Intel server hardware

configurations and server components (BIOS,RAID/ disk subsystems, NIC). Changed

out hard drives, rebuild machines and swapped memory. Gave break / fix support and

handled ARP request issues on LAN/WANs. Maintained and monitored enterprise

network infrastructure and created network specific documentation for the group.

Handled Critical Incedent recovery efftorts. Utilized monitoring tools such as (HP

Openview,ethereal, wireshark, NETQos, OpNet, NAC). Daily use of network protocols

(hsrp, arp, das, dhcp, vtp, vmps, eigrp, bgp, vrrp, hsrp) Dynamic VLANs.

Hewlet Packard via Insight Global, Greensboro, NC Dec.2013- Jan 2014

Network Technician

Performed decommissioning of IT related equipment in Bank of America satellite sites.

Migrated new HP Laser equipment onto server and network. Maintained inventory

records for the MICR project.

Blackbox Ntwk. Services via Teksystems, Greensboro, NC Oct. 2013–Sept 2014

Installation Technician

Performed site infrastructure upgrades that included site preparation and completion of

installation services for moves/adds and changes on Nortel/Avaya products and Cisco

VOIP phone systems for BBC Call Center. Configured and troubleshoot CISCO AP’s for

IPT. Coordinated wiring, set placement and all hardware issues concerned with Call

Center location transitioning. Conducted testing using various devices to troubleshoot

cabling and phone systems.

TPRC Broadband, Greensboro, NC Dec 2012 – Sept 2013

RF/Electronic Technician

Provide installation, testing and turn up services for a variety of Ethernet based optical

delivery communications systems including transport equipment, ancillary gear and

power systems expertise with concentration in Ethernet Layer 1,2 and Layer 3 services.

Utilized complete provisioning cycle from “rack and stack” of electronic equipment,

activation per vendor specifications, testing of equipment to perform desired services and

final turn up. Sonet ring and DWDM Site documentation. Provisioning, testing and

troubleshooting of Ericsson, Verizon, and AT&T sites utilizing Cisco, Fujitsu, Cyan and

Ciena equipment. Read and updated OSP specifications.

Ericson Inc., Greensboro, NC 2010-2012

RF Field Technician, 2010– 2011

Maintained and troubleshoot RF Cell Sites and performed site calibrations and carrier

upgrades. Repair and troubleshoot cell site base station radios, CDMA, LTE and iDEN

technologies for various carriers such as Sprint and Clearwire. Diagnose and remedy

customer affecting problems. Install and maintain customer in house repeaters. Install

and program customer premise Cisco edge routers and other access equipment. Verify

and / or repair national 911 systems via RF. Maintain inventory levels of repair parts as

well as supervising the installation of newer CDMA and LTE technology. Localized

Project management of Motorola Universal Base Station installation. Maintaining and

augmenting OC3/DS3/OC12 switching and routing equipment. DTC/DACs/SPM/VPU

performance optimization. Supervising inventory reductions and return transportation.

RF Combo Technician, 2011-2012

Tested and turned-up Trunks and Circuits while maintaining and monitoring Switch

Operations. Utilized knowledge of Nortel DMS 100 and MTX switches, Tellabs and

Alcatel Dacses, and all Motorola BSC and MSCs. Coordinate Special Projects.

• Coordinated, implemented resolved carrier upgrades that led to exceeding company

target goals.

• Implemented procedure for tracking Impaired Site Status Spreadsheet to assist Field

Technicians.

• Successfully became the first Combo Technician in the Southeast working in the

Field and Switch environment.

• Assisted RF Engineers with Site Turn-up and troubleshooting.

T-Mobile Corp via Neo Solutions, Charlotte, NC 2009-2009

Transport Engineer

Provided support for the UMTS build-out by mapping all DACS connections, testing

T1's, opening Trouble Tickets w/LEC, verifying T1's w/Field Operations, troubleshooting

transport issues w/UMTS integration team as they arise, turn-up/test of T1/DS3/STS1

circuits in the TITAN 5500 DACS w/LEC. Utilized Granite database along with Centest

and React.

• Troubleshoot and resolved transport issues with Local Exchange providers that led

to decreasing customer trouble tickets by 4.8%.

• Completed new circuit installations that led to early project completion.

• Assisted in Site configurations utilizing Alcatel 1631 and Remedy.

Sprint/Nextel Corp, Greensboro, NC 2004-2009

Switch Technician I, 2004-2005

Responsible for administration, hardware/software upgrades, translations, and

implementation of IDEN network elements such as Nortel MSC, HLR, Motorola eBSC,

iBSC, Tellabs DACS. Test, designed and installed OC48 to T1 circuits and troubleshoot

and design trunks in the southeast network. Monitored the performance of all local

network elements including hand-over, blocking, trunk, and SS7 utilization rates from

trending reports. Performed preventative maintenance on network elements for

optimum performance including site/traffic migrations on BSC equipment.

Switch Technician II, 2005-2009

Acts as point of escalation and technical support to Regional MSO and Field Ops/RF

staff, including complex problem resolution, customer trouble tickets, managing network

outages and restoration, and assisting in root cause analysis .Coordinated all fire and

OSHA safety procedures for building inspections. Utilized Switch translations to perform

SR, MSC and Node upgrades. Mastered Excell spreadsheet and wrote scripts for Hot

cuts and cross functional applications. Contacted LECs for Telco acceptance and

performed SR upgrades and participated in several Disaster Recovery projects for

Hurricanes, Floods or Winter Storms. Worked with IDEN and CDMA upgrades and Cell

site configurations. Maintained all Switch I duties.

• Prepared plans that led to lowering Insurance rate due to exceeding Fire and OSHA

standards.

• Helped to develop the most efficient Sprint/Nextel Switch in the Southeast.

• Worked closely with management to assist rollover from Nextel to Sprint and ensure

vendors and installation services were maintained during this process.

EDUCATION / TRAINING

BS, Marketing

North Carolina Agricultural and Technical State University, Greensboro, NC

Harris Truepoint 5200 OAMP Microwave Certification

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