Technician Service

Edgar Correa

646-***-**** ***********.***@*****.*** Bronx, NY

Qualifications

Over 5 years of Computer installation and repair

Extensive knowledge in creating, configuring, and troubleshooting PC hardware

Ability to provide effective and efficient real-time support for a variety of

desktop technology users

Exceptional business communication skills

Proven problem solving and analytical skills in challenging environments

Ability to understand client needs, expectations, provide excellent service in

direct and indirect manner, and fulfill client expectations

Technical Skills

Systems

Configuring, upgrading, and troubleshooting Windows XP/ Vista/7, & Apple OSX

Software

Microsoft Office(2007/2010), various Anti-Virus Suites, Adobe Creative

Suite(Cs5, Cs6), TeamViewer Remote Access

Networking

Firm Understanding of TCP/IP, LAN, WAN, DNS, Wireless, and DHCP Protocols

Setup and maintenance of residential networking devices such as routers,

switches, hubs

Experience

Net-Tech Solutions November 2012 - December

Bench Tech 2014

Performed advanced technical system diagnostics and repair on aged hardware

Responsible for the deployment, maintenance, and repair of all IT equipment

Managed network used by FreeNAS Server, Macs, PCs, iPads, mobile devices(Android

& Apple iPhone), and networked printers

Supported an eBay resale program that redistributes decommissioned equipment and

ensured profitable expectations of $5000.00 a week

Suggested a change in methods used to re-image PCs which resulted in a 25%

improvement in efficiency

Implemented 3rd gen iPad as POS device for store and 2 mobile credit card

readers for deliveries

Analyzed to resolve hardware, operating system, network, and application

problems via telephone, email, or remotely via Team Viewer remote access.

Provided resolution for 100% of calls within 24 hours along with completed and

updated technical support documentation

Unisys Technical Services December 2011 - October

Dell Field Technician 2012

Provided Dell & Lenovo certified hardware replacement for up to 10 in-warranty

Laptops and Desktops in Manhattan and lower Brooklyn daily. Including, but not

limited to replacement of motherboards, LCD screens, keyboards, ram, laptop

exterior plastics, power supplies, hard drives

Received parts shipped directly from Dell warehouses overnight, and traveled to

customer locations for on-time next business day service

Maintained updates to asset management system in accordance with internal asset

management procedures

Staples September 2011 - December

Easy Tech Associate 2011

Worked with small team to drive increased business opportunities and maintain

client relationships

Performed basic and advanced technical system diagnostics and upgrades on

customers' technology

Increased sales by $15,000.00 for a two month period by implementing process

improvements

Repaired and configured customers' technology in allocated project deadline

Used problem solving skills to troubleshoot hardware and software related

issues, specifically Microsoft Office suite products, Virus and Spyware removal,

replacement and repair of hardware

Dr Computer January 2008 - July 2011

PC Technician

Conducted PC Installation, configuration, optimization, and troubleshooting;

upgrading client machines from Windows XP, Vista, and 7

Made recommendations for customers based on their particular needs for and

designed plans for complete solutions

Traveled to customer homes and businesses for set up of desktops, laptops,

routers, switches, and peripherals

Certifications

CompTIA

A+

Network+

Dell

DCSE(Dell Certified System Expert)

Education:

General Equivalency diploma: 4/2008

College: Current full time(weekend classes) student at CUNY BMCC

Contact this candidate