Project Manager/Process Creation, Implementation and Training

DEB HALL

*** ****** *****, *********, ** *****

406-***-**** • *****.****@*****.***

SUMMARY

I am a disciplined problem-solver with excellent analytical skills and a commitment to continuous and sustainable

improvement. Experienced with several process and work-flow systems, including: Granite Works, IWOS and

CTS. Utilizes communication, organizational, analytical and problem solving skills effectively to ensure on-time

order delivery in support of CORE design. Six Sigma Lean project contributing participant and experience with

multiple Kaizen Events. Demonstrated success driving production development efforts for existing and new

products

Expertise in:

- Database Set-up and - Process Definition and Granite - Process Design, Implementation,

Maintenance Works Templates Documentation and Job Aids

- Cross-Function - Troubleshooting & Problem - Internal Customer Service

Communication Solving

PROFESSIONAL EXPERIENCE

Core Support/OI and Design Process and Training 2010-2015

AT&T Mobility, Granite Works/Core Process - IC3, Whitefish, MT

Core Process implementation for National team.

National SME for the SUPP Project. Monitor daily inputs and create reports for Area Managers.

Created a comprehensive set of PSTN job aids for Order Issuance and delivered training to the National

Team OIs

National SME for Collector Circuits, handling Test & Turn-up coordination, trouble-shooting and escalation for

CORE team

Design CORE processes, tools and job aid to support CPDO, ETTCS/LTE, Collector Circuit Test & Turn-up

Capacity Management

Determine appropriate ticketing systems for CORE, GNFO and LEC vendors to support circuit tag, circuit

locate and site visit activities

Execution of L1 firm plans to support ETTCS Collector designs and orders

Instrumental in development of ad hoc team to handle multiple “spawned” projects resulting from

improvement efforts.

Led team of regional SPOCs and designers to complete 4000+ OEW, LNS Option B and EPLSWAN CellSite

implementation in 2011 (135% of goal)

Partner with L1CM, ESO, NSS and NAM to determine and document complex adds processes

Create specialized OEW reporting to track and monitor testing of circuits; improving on-time completion rate

Worked across Mobility and Non-Mobility to support TDI baseline application and multi-point circuit testing

Responsible for National roll-out of testing coordinator team

Collaborated with cross-functional groups to develop multiple CORE processes; develop and maintain job

aids and Granite Works templates for multiple CORE processes

Participated in Kaizen event for CBB; CBB process SME for CORE ordering

SME for Kaizen Supp Analysis

Responsible for creation of Meetpoint PSTN Template

Participated in developing process for Small Cell Collector ordering

Training demo and job aid for how to issue PSTN order

Ongoing work in TDI/diversity issues

Senior Wireless Provisioning Engineer 2001–2010

AT&T Mobility, Provisioning, CPDO SE Region, Charlotte, NC

In 2006 market responsibilities were switched from AL/MS/LA to all trunking and facilities for the TN/KY

market while maintaining new MSC build responsibilities in NC/SC, AL/MS/LA.

Trunking SME for all new switches in the SE Region for the following states = (NC, SC, AL/MS/LA)

DEB HALL

518 Labrie Drive, Whitefish, MT 59937

406-***-**** • *****.****@*****.***

Led TURF Vendor coordination for the SE Region Carolina markets

Developed and implemented trunking tracker for new MSC builds

Responsible for all provisioning for CORE in TN/KY.

New switch SME was added to my responsibilities.

Provided all provisioning and coordination services for all new switches being installed in the SE region.

Worked across multiple teams, i.e., planning, design, and operations in addition to issuing all trunking orders

for new switches to ensure smooth deployment of new MSCs in the SE region.

During this time, I also maintained my responsibility for trunking and facility ordering for the AL/MS/LA market

and facility ordering for the TN/KY market.

Provisioning, AT&T Mobility, NP&E CPDO SE Region 1999–2000

(CONTRACT COMPANY), CONTRACTOR

Responsible for all CORE and RAN provisioning for the Carolinas. Direct Order Issuance via ACMS or Excel

to the Telco’s.

Developed and maintained an Access database to track orders.

Performed an integral role in Granite roll out to insure all Granite records were up-to-date and maintaining

data integrity for the Carolinas.

Small Business Owner 1995-2000

EXTRA ZIPPY, INC., Charlotte, NC

Small business owner, self employed.

Performed bookkeeping services for multiple companies (including payroll and payroll tax submissions);

hired as a contractor for ATT Mobility provisioning.

Bookkeeper and Concession Management 1987-1995

KANNAPOLIS INTIMIDATORS

All bookkeeping, source procurement and concession employee management for an A Level Minor League

Team

Responsible for all bookkeeping (Accounts Payable and Receivable)

Concession operations; ordering and inventory management

Payroll management for all fulltime and game day employees (including payroll and payroll tax submissions).

TECHNICAL SKILLS

Order Types: Expertise with ADD/DISCO for: PTSN, Meetpoint PSTN, E911, Meetpoint E911, ETTC

Collector Pairs, OEW-SCP, LNS, CBB EPLS WAN, Ethernet Over Sonnet Both, R4eE &

R4eS+, Optical and Electrical DS3 and Ring, Trunking Rehomes

Tools: Various LEC Systems, ACMS, Granite, Granite Works, Nordis, CTS, CSSng, VFO, Order-It, WOS,

CANOPI Business Requirements, CASPR, VFO

Platforms: Microsoft Windows 95 / 98 / NT / 2000 / XP / Vista / 7, MS-DOS

Applications: Microsoft Office 95/98/2000/2003/2007/2010, Access, Excel, Snag-It, Lotus

Expert competencies: VFO, WOS, Granite, ACMS.

EDUCATION and TRAINING

Six Sigma Yellow Belt

Agile Certification

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