Customer Service Sales/IT

Joshua Houston

*** **** ****, ***********, ** ***17

********@***.***

Tel: 330-***-****

Personal Statement

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. I

have extensive experience in retail and customer service work environments. I also am currently working on earning

my bachelors degree in computer science. I love to learn, and am always up to a challenge whatever the situation. I get

along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and

excel while giving my best to an employer.

Work Experience

Full Floor Sales Associate, Firedog Technician (Jul 2007- Apr 2009)

Circuit City, Niles, OH

• Worked directly with assisting customers, selling them merchandise and services.

• Worked regularly on a computer and cash register.

• Was a certified firedog technician and did direct IT work with customers, be it over the phone, or directly in

person.

• I ran in depth diagnostics, and also installed peripherals and hardware to laptops and desktops.

• Worked directly with Mac, Windows, and Linux based operating systems.

• Installed software, helped to troubleshoot network and virus issues.

At home PC specialist (Apr 2009 – Present)

Home, Asheville, NC

• Assisted customers with day to day computer operations.

• Had direct experience with troubleshooting problems on windows XP, Vista, 7, 8, some Mac, and also some

Linux

• Troubleshoot networking and security problems.

• Vast hands on experience with Hardware installation and troubleshooting. Regularly build and customize

customer computers and do repairs when needed.

• Experience setting up and maintaining both hardwired networks and wireless networks. Understand how to

secure and maintain wireless and wired networks.

• Experience upgrading computer operating systems and troubleshooting software issues, installation and even

creation of one’s own software’s.

Electronics Sales Associate (Aug 2009 – Dec 2011)

Wal-Mart, Cortland/Warren, OH

• Work directly with customers, assisting them in finding merchandise and selling them services.

• I regularly work on a cash register, selling merchandise and doing customer returns.

• Sold cell phone contracts for AT&T, Verizon, and T-Mobile regularly in the connection center area.

Tire Lube Express Technician (Dec 2011 – Apr 2012)

Wal-Mart, Cortland/Warren, OH

• Work regularly with customers, assisting them in finding merchandise and selling them the correct services

for their vehicles.

• Work directly on vehicles in a garage, doing oil changes and tire work.

• Work regularly on a computer, and on handheld computer devices, taking orders as they come in.

Tire Lube Express Service Manager (Apr 2012 – Sept 2013)

Wal-Mart, Cortland/Warren, OH

• Direct service manager for the Tire lube express service area of the store.

• Directly deal with customer and associate discrepancies.

• Order my own merchandise, do overrides on merchandise and sales, and make sure my shop is performing

correctly, and running smoothly.

• Do evaluations on performance, and make the schedules for my associates.

• Regularly do paperwork and checklists to ensure that my area is performing to the best of its ability. Daily I

ensure that service times are where they should be, and sales percentages are at a maximum.

Salaried Assistant Store Manager (Sept 2013-Dec 2014)

Wal-Mart, Salisbury, NC

• Exceptional communication, customer service and interpersonal skills, as well as prioritization, analytical and

problem resolution capabilities

• Track and analyze sales, order inventory, and communicate with Walmart corporate offices.

• Oversee operations in the store. In addition to providing customer service and monitoring sales, I also carry

the responsibility of hiring, training, supervising, and scheduling employees.

• Run all store operations and make complete store decisions.

• Prepares and oversees meetings and conferences for management and associates.

• Maintains a direct relationship with all vendors and ensures that vendors are performing their job to that of

company standards. Also follows up directly with preventative maintenances ex: Pest controls, Janitor

services, Outside work within the facility.

• Maintains salary and wage costs, and directly monitor costs within the store. Also help to ensure accounts and

bills within the store are paid on time.

• Regularly order supplies for Janitors and Offices (99 supplies) and ensure that the store has the supplies

needed to function as normal.

• Process orders through our service channel, and hear and successfully oversee maintenance issues that are

within the store. (ex. Dairy cooler broken, Wrong fixture)

• Directly receive and process packaging from UPS, FedEx and other delivery companies.

ATT Sales Consultant (Dec 2014 – Present)

ATT, Charlotte, NC

• Developed a competitive spirit and desire to meet and exceed sales goals.

• Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV

entertainment tools.

• Learned to understand customers' needs and help them discover how the products meet their needs.

• Multi-task in a fast paced team environment.

• Interact with customers and provide prompt and courteous customer service to all customers

Education

High School Diploma – Lakeview High School, (Aug 2004 – Jun, 2008)

Cortland, OH

I attended and graduated from Lakeview High School studying college prep classes. During this time period I was

honored with being placed on the honor role several times. I was able to maintain above a 3.0 GPA during my High

school career.

Bachelors Degree of Computer Science – Youngstown State University, (Jan 2009 - Present)

Youngstown, OH

I currently have 1 year left of my college degree, I have maintained above a 3.0 GPA throughout my college study. I

am looking forward to the day that I can return and complete my study.

Certifications

CompTIA A+ Certification, (May 2015 - May2018)

Charlotte, NC

I now have my A+ certifications and am currently studying to get additional certifications. I plan on getting my NET+

and Security+ certifications before years end.

Contact this candidate