Mrktg and Financial Analyst, Managerial skills (BPO and non-BPO)
Resume:
Barangay Dolores
Taytay, Rizal
Phone Number : (02) 6585192
Mobile Number : 092********
E-mail Address : ***************@*****.***
***************@*****.***
Skype ID : sarinafrancisco
sarina f. legaspi
objective
To be able to work in a position in which I can utilize my
knowledge as a Leader and to be able to grow in a Company
wherein equality, intergrity and respect where practice and
given to each team member. To to acquire more knowledge in
other fields of exposure and share to the team to aim
corporate objective.
Experience
Telus International Philippines
June 2010 to present
Shift Lead
Support blogs and Admnister websites for Specific account
Makes sure to moderate all Social Networking sites, for the
particular assigned gaming account
Make sure the all reports sent are correct when sent to the
client by the team member
Brainstormer for possible advertising promotions to keep the
game more exciting and maintain client
Assure that Client objective and interest is protected on
all post on all social media sites.
(Social Media Twitter and Facebook )
Technical Support for In - game error and fixes
March 2009 to June 2010
Group Manager
Manages Outbound Homebased call center for Time Share
Campaign and Insurance Security Sales for different Licensed
Insurance Agency and Partners (JV Global Venture, Glen Beck)
Outbound calls made for telemarketing campaigns USA &
CANADA
Appointments verification for businesses and validity
review of contracts on Insurance offered.
Subcontractor for Outbound Homebased call center for
Australian Secured Account and Confidential Business Process
Procedure
( Australian Un-Recovered Finance Service/AURFS Virtual
Assistant/AURFS Pty Ltd or any of its Related Entities)
Confirmation of accounts for secured business transactions
made with or incontract with Australian Government Loans and
Benefits
Government entity to Bank confirmation of details
Subcontrator for various campaigns
(AA Homeshoring Solutions Inc., USA, CANADA & AUSTRALIA)
Customer service campaigns (inbound)
Data entry Specialist
November 17, 2008 to March 27, 2009
Acquire Asia Philippines
Technical Support Lead Representative
(Voice and email support for VOIP)
Provides assistance in creating big and small office call
center programs across the USA.
Troubleshooting, setting up digital lines and activating
digital lines
Provides and set aftersales deals for small and medium
enterprise including customize billing.
Customer Service Representative- Voiced and BPO processing
for Mobile company (Startel Communications Australia)
Provides and lead agents regarding customer service and all
kinds of Billing Concern including small and large business
enterprise and regular consumers.
July 7 2006- November 16, 2008 Transcomm formerly known
as Nucomm Int'l
Technical/Customer Service/Billing /Sales Support Escalation
Lead
(Chat and Email Campaign- multiple chat windows)(COMCAST)
Internet and VOIP
MAY -- JUNE 2006
INFLUENT
Outbound Sales Representative
Offers credit card to probable leads
MARCH 2004- MARCH. 2006 CIGNALE
AUTOMATION CONTROL SERVICES
Accountant/Marketing Manager
Analysis of sales and expenses every end of the month
Prepares quotations and conducts canvassing for special
projects and contracts
Approves other necessary documents needed for government
requirements
Analysis of Bank Reconciliation
Approves Books of Accopunts
1996-2004 Witom Airconditioning Services & Trading
Staff-in-charge
Records incoming and outgoing job orders
Summarizes sales and receipts every end of the month
Collections officer for terms customer
Prepares quotations and conducts canvassing for special
projects and contracts
Stock monitoring of airconditioners parts and supplies
Education
OCTOBER 2009 PHILIPPINE SCHOOL OF BUS. ADMINISTRATION QUEZON
CITY
Units in Masters in Business Administration
1992-1996 Philippine School of Bus. Administration Quezon
City
Bachelor of Science in Accountancy
1988-1992 Juan Sumulong Mem. Jr. College
Taytay,Rizal
Secondary
1982-1988 Dolores Elementary School
Taytay,Rizal
Elementary
accreditation
Civil Service Eligible
Interests
Reading and exploring new innovations in computers.
training & seminars attended
Expanded Value Added Tax Seminar
Held in Taytay, Rizal
Conducted by BIR RDO 46
December 5, 2005
personal information
Age : 39 Nationality :
Filipino
Birthday : August 17, 1975 Language :
English/Filipino
Birthplace : Taytay, Rizal Civil Status :
Married
Character references
RACEL DE LA ROSA
Supervisor Claims Division
Manulife Corporation
Tel. Number 884-5427
Frederick Dela Cruz
CEO
Ideal Heavy Equipment Rental Inc.
Tel. Number . 0932.884.3325
iDeal Heavy
Liezel Gamutan
Quality Assurance Manager
Transcomm Asia Worldwide
Tel. Number: 091********
Contact this candidate