Customer Service Assistant

MEGAN RANDALL

*** *. ***** ****** *****, NY *****

**.*******@*****.***~ 917-***-****

Qualifications Profile

Administration: Substantial experience providing superior administrative and operational support to all

departments and high-level executives. Exceedingly effective in planning, coordinating, facilitating, and managing

accurate financial data while maintaining high regard for confidentiality.

Customer Service: Excellent interpersonal, written, and verbal communication skills with proven success serving

as first point of contact, managing reception area, and coordinating high-volume phone system. Proficient at

training and supervising new employees.

Technical Skills: Proficient with Microsoft Office Word, Excel, PowerPoint, SESIS, CAP, ATS, comprehensive

proficiency with IEP protocol, expertise with office machines such as printers, scanners, and facsimile.

Key Strengths: Accuracy, Excellent Organizational skills, Confidentiality, Planning and Time

management, Initiative, Reliability, Stress Tolerance. Strong Interpersonal skills; Exceptional ability to

develop strong relationships with all departments including clients.

Objective: To obtain a position as a secretary in a people-oriented organization with a challenging environment

to achieve corporate goals, and maximize my secretarial skills and experience.

Professional Experience

Board of Education

P.S. 106 Far Rockaway, NY 11/11-Current

Secretary

Operate ATS system for compliance reports and letters for parents

Orchestrate parent meetings with administration in regards school related issues

Produce building permits for various school activities

Organize new students cumulative record during the registration period including arrangement of transportation

P.S. 106 Far Rockaway, NY 9/09-Current

Family Services Assistant

Proficient with CAP and SESIS data entry systems

Create Word and Power Point presentations for PPT meetings

Support IEP team members with compliance of evaluation

Prepare clerical work for the school base support team

Integrated Service Center Long Island City, NY 3/09-7/09

Family Services Assistant

Assisted in coordinating the preparation for developmental workshops

Supported supervisors of the Special Education department with obtaining contracts with the entire district

Responsible for creating and distributing informative emails to Department of Education employees

Contributed as a team member to the modifications that determines the cluster for the following year

Education

Borough of Manhattan Community College New York, NY 1/12-Current

Candidate of Business Administration Degree

Major: Accounting

Expected Date of Graduation: January 2016

GPA: 3.67

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