Customer Service Representative

Rena Perez

**** **** **** **., ****, TX *****

************@*****.*** 832-***-****

Objectives

To obtain employment as a Medical Billing and Coding Specialist utilizing knowledge of

medical terminology, insurance policies and extensive knowhow of CPT and ICD-9-CM,

ICD-10-CM coding techniques.

Qualifications

• ICD-9-CM/ICD-10-CM (Ability to map ICD-9 to ICD-10)

• CPT (E/M auditing, Vaccine, Anesthesia, etc)

• HCPCS (Drug Table, DME, Government Codes)

• CMS-1500

• Insurance Verification

• Knowledge Of Medical Terminology

• Typing skills of 50 wpm

• Windows, Mac OSX and Linux

• Microsoft Word and Excel, PowerPoint

• Electronic Health Records (MedTrak)

Professional Experience

•

• Katy Life Style Chiropractic (Katy, TX) August 2014- Current

• Accounting

• Account Receivables

• Billing

• Collect all monies due to patients

• Create Plans

• Check-In Patients

• Check-Out Patients

• File

• Verify Insurance

• Data Entry

• Create Charts

•

•

• Nigro Dermatology Group (Houston, TX) Externship July 2014-

August2014

• Check-In Patients

• Check-Out Patients

• File

• Verify Insurance

• Data Entry

• Create Charts

• Collections

• Billing

• Real Cash Pawn (Houston, TX) April 2013 –

Current

• Pawn broker/Team lead

• Customer service

• Appraise items

• Assisted with loans

• Make sales and meet quota

• Created company training policies

• Created companies marketing system (handbooks, fliers, etc.)

• LBS Tax Services (Houston, TX) December 2012 – April 2013 (Tax

Season)

• District Sales Manager

• Prepared Taxes for businesses, self-employed, etc

• Answered phone calls, Booked Appointments

• Hired and interview future employees, Trained team members

• Filed paper work, fax, email, etc

• Market for the company

•

• Open Locksmith (Sugar Land, TX) December 2011 – September

2012

• Customer Service representative/ Team Lead

• Answered a large number of phone calls

• Data entry was very important

• Sent out technicians to customer awaiting for services

•

•

• Platinum Staffing (Houston, TX) June 2010 - December

2011

• Receptionist/cashier

• Filled paper work, fax mail, data entry

• Reviewed W2 forms and I9 forms

• Verified Documents for example social security, passport etc

• Reviewed resumes and hired people

•

Academy Sports and Outdoors (Sugar Land, TX)

June 2008 – June 2011

• Team Lead

• Assist customers with purchases on various apparel items including brand name and items

on display, made display designers

• Answered phone calls from customers and other stores to localize items in the store using

a computer system, trained new employees.

Skills

• Bilingual/ Spanish

• Work in a Team Structure

• Obtain and Process Information

• Organize, Plan and Prioritize Work

• Analyze Quantitative Data

• Verbally Communicate with Persons Inside and Outside the Organization

Healthcare Certifications

• HIPAA Certified (2014)

• CPR Certified (2014)

Education

Sanford Brown College August 2013-July 2014

Billing and Coding Certificate

Elsik High School August 2006 – June 2010

High School Diploma

Contact this candidate