System Administrator Support

JEFFERSON P. SWYCAFFER

**** ***** ****** ***. #*, La Mesa CA 91941

619-***-**** (home) 619-***-**** (cell) *********@*****.***

Career Summary: 19 years experience in all phases of IT operations: HPUX

System Administrator, Database Administrator, ERP Administrator, and

Graphics (bar-code) Programmer. Conducted audits and inventories. Selected

as first responder to troubleshoot emergency data outages. Six Sigma Green

Belt trained. Published four science fiction books while working fulltime

and continued writing professionally after IT position was eliminated in

2007-2008. Contracted for US Bank Oct-Dec 2008 as PC Support Technician.

Contracted as Temp for Hewlett Packard with Lionbridge Technologies, July-

Aug 2010. Two subsequent temp tech-support assignments.

Software:

Operating Systems: HP/UX, MPE, MPEiX

Languages: Unix Shell Scripting, Visual Basic, Zebra Graphics

Language, SATO Graphics Language, StarJet & StarPage,

Windows XP

ERP: Mfg/Pro (QAD)

Network Protocols: TCP/IP, RS232

Databases: Progress 4GL, Designer/Reactor 4GL, Access

Hardware:

PCs: IBM, Dell, other brands

CPUs: HP RISC

Storage: HP Raid

Cabling: CAT3 through CAT6, Connectors, Installation

Printers: Hewlett Packard line printers and laser printers

Servers: Hewlett Packard 3000 and 9000 servers

System Administration and Related IT Experience:

Tek Systems, San Diego CA

23 May 2011 - 3 June 2011

. Temporary contract work: desk-side support for major corporation

during large-scale email migration: configuration support,

troubleshooting, and issue escalation in a "triage" mode.

Insight Global, San Diego CA 15

September 2010 - 6 October 2010

. Temporary contract work: moving offices from one building to

another: phone and data cable continuity testing, installation,

configuration, and troubleshooting of phone and data equipment; follow-

up customer support after moving day.

Lionbridge Technologies, San Diego CA 21

July 2010 - 20 August 2010

. Temporary contract work: Failure Analysis and repair for Hewlett-

Packard photographic printers, including refurbishing of damaged

units, recommendations for product improvement, analysis of failures,

and process analysis and improvement.

U.S. Bank, San Diego, CA 7 Oct 2008 - 31

Dec 2008

Computer Repair Technician

. Repair, installation, move, upgrade, of workstations, printers,

laptops, for a division corporate headquarters of a major banking

firm, including site support for numerous locations throughout

southern California.

. Installation, upgrade, repair, troubleshooting of software

applications.

. Data security and data integrity responsibilities for highly

sensitive financial documents and records.

Eaton Corporation, San Diego, CA

1987-2007

Division manufactured Uninterruptible Power Supplies. ISO: 9001 certified

and listed on NYSE. In 2004, Eaton acquired Powerware from Invensys Plc

listed on Britain's FTSE 100. There were 6 prior owners. Now under 20

people work in the building. Jobs moved to China, India or Raleigh.

Senior Unix System Administrator 1999-2007

. Single-handedly fulfilled all system administration tasks for two

HP Servers: a K580 6CPU production database server and a K570 2CPU

backup server.

. Collaborated with other members of the IT team to provide full

coverage, problem resolution, support for new projects, installation

of upgrades, network connectivity, audit and inventory support.

Frequently chosen to represent IT on implementations for new and

ongoing projects and report back to IT management on progress and

issues.

. Maintained user accounts for 300 users on four continents,

including all security and access administration.

. Wrote all user login scripts, menus, batch scripts, and FTP, backup

and restore scripts.

. Maintained the Mfg/Pro (QAD) multi-volume production database that

covered all aspects of manufacturing including Materials Planning,

Purchasing, Sales, Shipping, and Finance.

. Contributed to passing of six ISO 9001 Audits and two

Sarbanes/Oxley Audits and performed the Y2000 System Audit.

. Designed and created subsystem database to generate all product

serial numbers, including customized serial number formats to fulfill

OEM requirements.

. Designed and created interface program to print unit labels with

serial numbers, bar codes, and graphics images.

. Maintained data link to large Maquiladora manufacturing facility in

Tijuana, Mexico, and with a major shipping depot in Inverness,

Scotland.

. Served as Secretary of facility's Safety Committee composed of

electrical and software engineers, technicians, and managers. Created

special site on company's Intranet to post minutes and reports of walk-

throughs.

Unix System Administrator 1987-

1994

. Began career in 1987 as Computer Operator on the second shift.

Promoted in 1994 to manage peripheral hardware including 50 printers,

8 modems, 2 system network interface boards, and a rotating tape

library.

. Maintained all system server hardware and was first point of

contact for any emergencies or failures.

. Maximized disk pack efficiency and directory tree optimization by

re-distribution of data across physical disk drives.

. Participated in monthly accounting/financial close, involving

overnight reporting in order to have final month end reports for

transfer to corporate headquarters on the morning of the first of the

new month.

. Ensured all IT documentation on practices and procedures stayed

fully updated.

. Entered incidents into problem logs, recording incidents and cross-

indexing with solutions.

. Performed periodic (monthly) system halt and reboot to clear

hanging orphan (zombie) processes.

. Maintained Patch Panel with Ethernet 10-Base-T connections, plus

control over all between-floors wiring and data cabling.

. Conducted all Unix CPU load balancing and scheduling of batch jobs.

. Reported disk space utilization and database growth and provided

for additional database extents.

. Performed database dump and reload for data defragmentation.

Technical Courses: Progress Database Administration and Progress Database

Programming

Education

San Diego State University, attended from 1974 to 1983, majoring in

Mathematics. Earned 136 university credits and 45

upper-division mathematics credits and achieved a GPA

of 3.6

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