Customer Service Medical

MARIA LOJKO

*** ******** **** *****: 860-***-****

Wethersfield, CT 06109 Email: *********@*****.***

C U S T O M E R S E RV I C E H E A LT H C A R E P R O F E S S I O N A L

AND

Highly experienced professional with over 25 years of experience providing customer care in the health care sector . Proven

track record of successful interaction with customer, pharmacy staff members, and patients in various types of facilities,

including long-term care facilities. Demonstrated ability to conduct performance reviews and suggest improvements to

pharmacy and long-term care operations. Strong communication and analytical skills.

AREAS OF EXPERTISE

Customer Satisfaction and Retention Medical Record Review Long-Term Care Facilities

Data Management Auditing and Performance Reviews Patient Interaction

Reporting and Compliance Medication Regimen Review Inventory and Sales

Scheduling Consulting and Troubleshooting Employee Management

KEY SKILLS ASSESSMENT

Communication and Customer/Staff Support – Skilled at working with everyone in an organization to improve customer

satisfaction and efficiency.

Pharmacy Management and Performance Audits – Extensive knowledge of pharmacy data management, performance

assessments, and recommendations for improvement.

PROFESSIONAL EXPERIENCE

Anthem Insurance, Wallingford, CT December 2014 – April 2015

Research associate for HEDIS Project

Extract data from medical records and enter it (abstracted) into HEDIS review form.

Research changes in physician list information and update as necessary; create ad hoc reports.

Interface with multiple claims systems to pull relevant information.

CVS PHARMACY, WETHERSFIELD, CT February 2014 – Present

Cashier

Provide quick checkout services to customers, ensuring customer satisfaction.

Assist customers with any other needs or inquiries.

MCKESSON HEALTH SOLUTIONS, WALLINGFORD, CT April 2013 – December 2013

Health Resource Coordinator

Provide customer service to Medicaid patients, including phone support.

Enrolled patients in disease management programs.

Updated and maintained all patient data.

NUTMEG RESPIRATORY SERVICES, WINDSOR, CT January 2012 – April 2013

Customer Service Representative

Managed invoices for delivery and shipping of respiratory and other medical equipment.

Scheduled patient home visits with respiratory therapists.

Responded to requests from patients for additional equipment and supplies.

MILLENIUM PHARMACY SYSTEMS, SMITHFIELD, RI February 2011 – August 2011

Consultant Pharmacist

Maria Lojko Resume, Page 2

Audited medical charts and visited long-term care facilities to review drug regimens.

Briefed medical staff on facility progress; prepared monthly and quarterly reports.

Developed and performed staff services.

INDEPENDENT CONSULTANT PHARMACIST, PLAINVILLE, CT January 2010 – February 2011

Conducted independent reviews of long-term care facilities’ performance.

Delivered results of reviews to facility staff while providing suggestions for and assistance with improvements.

THE MEDICINE CENTRE, PORTLAND, CT December 2007 – January 2010

Internal Consultant Pharmacist

Provided internal consults via email for group homes.

Conducted medication regimen review for all new admissions.

Performed resident falls reviews and change of condition drug regimen reviews at long-term care facilities, as well as

general consulting at these facilities.

PHARMERICA, BERLIN, CT March 1999 – May 2007

In-House Checking Pharmacist

Performed final order check before delivery to long-term care facilities.

Interacted directly with technicians to ensure accurate order fulfillment

Consultant Pharmacist November 1989 – February 1999

Performed medical chart audits and drug regimen review for various long-term care facilities.

Provided staff in services and communicated results of audits to all staff members in meetings.

EDUCATION & TRAINING

Licensed Pharmacist, State of Connecticut

Bachelor of Science, Pharmacy, University of Connecticut School of Pharmacy, 1987

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