Project Manager Software

Anthony D Voss

**** ******** ***** ** *******, Ga 30326 518-***-**** *******@*****.***

Education

Morehouse College 08/2009 05/2013

Bachelors of Arts in Political Science

Minor in Computer Sciences

Professional Experience

TransUnion 03/2014 04/2015

Analyst, Global Technology Solutions

• Responsible for incoming call receipt and real time diagnostic support for internal and external TransUnion customers in both the

business proprietary Customer Support area and the TransUnion Associate based (internal user) Desktop Services arena.

• Administered and managed corporate ( internal) and external customer user access globally with strict adherence to TransUnion

Information Security protocols; also responsible for administering data encryption for the company

• Responsible for providing critical software delivery and installation for TransUnion associates worldwide.

Experience with installation and configuration for major enterprise software ( Microsoft SQL Server,

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Tableau Desktop, S.A.S Grid, Microsoft Visio, R )

• Provide TransUnion corporate level network and infrastructure support, desktop services support (which includes diagnostics,

installation, problem resolution, and recommendations of equipment replacement) as warranted to ensure continuous associate

productivity.

Mobile phone support ; Airwatch (MDM), Microsoft Outlook Synchronization

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• Responsible for corporate VPN configuration and troubleshooting worldwide.

• Responsible for supporting approximately 5000+ employees; on call responsibility once a month

• Chosen to act as technical project manager for a Salesforce based project that involved my successfully installing software for entire

TransUnion Boca Raton, FL location (approximately 80 users).

• Responsible for training team members on internal enterprise applications; SCCM software deployment, Microsoft Lync, VPN

troubleshooting

• Responsible for software procurement for certain projects

• Log Knowledge into MS Sharepoint for team to utilize

• Experience in using a ticketing system (Unicenter)

• Recognized by CTO/CIO Mohit Kapoor, as having the most amount of positive reviews out of thousands of employees globally

Terra Holdings, LLC 2006 –03/2014

Junior System Administrator

• Responsibilities included data and system backups, email configuration, profile system setup, application management, system

management, and maintenance.

• Windows Server Administration: Active Directory; Microsoft Exchange

• Software installation and troubleshooting for all office locations in New York (1000 + users).

• Networking: server setup, network wiring/setup, program installation, office wireless installation.

• Responsible for Email management (Microsoft Exchange Server)

• Accountable for mobile support: profile setup, general troubleshooting

• Responsible for PC deployment

• consulted with company Avaya Consultant on corporate migration from old phone server to new server; involved inventory data basing

and floor plan creation

• Hands on dedicated position

• Responsible for hardware and software inventory

• Presented and set up new hardware for executive level administration for implementation

• responsible for being onsite system administrator for various office locations located in NYC

• responsible for patching corporate main office locations

• Traveled to other corporate locations to assist in migration and system upgrade projects and monitor incident/network for corporate

knowledge

• Responsible for mobile support

• BES: Blackberry Enterprise Server

Skills

• 9 years in desktop environment experience

• 8 years hands on experience

Active Directory – 4 years of experience

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Troubleshooting hardware, software, and operating system related issues for desktops, laptops, thin clients or VDI boxes

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(Virtual Desktop Interface).

Mobile Device Support – 6 years

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Windows Operating Systems

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• Windows 2000, XP, Vista, 7, 8

Linux/MAC experience

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Windows Desktop Operating Systems administration

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Experience with Microsoft SCCM 2007 2012

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Microsoft Exchange

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Windows Server 2003, 2008

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9 years of experience in fast paced corporate environments

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Advanced Troubleshooting and Analytical Skills

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Ability to learn new information and analyze

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Printer/Fax/Copier 9 years

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configuration and troubleshooting

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Proficient in VPN configuration and troubleshooting

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TCIP/IP troubleshooting; dnsflush, ipconfig, ping

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AVAYA experience: troubleshooting AVAYA phones and avaya software

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Proficient with Cell Phone Software; iOS 7, previous versions of Android, and Blackberry support – 6 years

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A/V skills: monitors, lcd, projectors, sound system setup, wall mounting

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Virus removal: Symantec, Avira, Avast, Manual virus removal

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