Customer Service Manager

John M. Hanson

******@*****.*** **** N. Elston Avenue • Chicago, IL 60618 • 773-***-****

Results and detail-oriented professional possessing excellent construction skills from experience in residential and

commercial environments. Proven leader in process efficiency and timely project completion. Seeking to bring

talents in team work and organization to a rewarding position with room for growth.

PROFILE

• Proficient at multi-tasking; establish priorities while coordinating numerous responsibilities for the

attainment of goals that contribute to overall business efficiency and profitability.

• Quick learner and reliable employee; sustain a solid work ethic and lead by example to influence staff

to follow through on objectives in a timely manner while maintaining high-quality performance.

CORE COMPETENCIES

- Problem solving / Issue Resolution - Microsoft Office Suite / Photoshop

- Interpersonal Communication / Consultation - Forge/ Coal/ Gas

- Staff Leadership / Motivation - Welding/ MIG/ TIG

- Adaptability / Intellectual Flexibility - Finishing/ Patina/ Spray

EDUCATION & SELECT PUBLICATIONS

COLUMBIA COLLEGE Chicago, IL

Bachelor’s Degree of Art in Photography, 1998

Publications: Photography for McMaster Carr catalogue. Architectural photography for Hedrich Blessing studio.

EXPERIENCE

V.A. ROBINSON LTD Chicago, IL 2011 to Present

Custom Metal Fabricator / Shop Supervisor

Conceptualized, developed, and implemented new building processes while instructing shop employees in

carrying out specific steps for individual projects; created time-saving project worksheets that listed all

production procedures.

Led by example, practicing a safe work environment, training employees on various finishes, welding and

machining; monitored results for quality of work.

Interfaced with architects, project managers, and engineers to reach consensus on optimal product design;

produced prototypes for presentation to potential clients, designers, and general contractors.

Researched vendors for fittings and hardware necessary to accommodate design details.

Diversey Rock and Bowl Chicago, IL 2009 to 2011

Manager

Exhibited a positive attitude for staff and customers; quickly assessed customer needs when necessary.

Coached team in best practices for the company’s customer service standards.

Trained and advised new employees on standards and procedures.

Budgeting and design for special events and holidays.

Executed daily store operations, including scheduling for optimal work day coverage.

The Marco Brazzi Group 2001 to 2009

General Manager: The Copa and Avenue Tavern

Managed designed and construction of both bars, including budget and building permit management.

Supervised finances, including promotional budgets, group discounts and payroll.

Maintained food, liquor inventory, and worked with suppliers organizing weekly orders.

Conducted marketing for both bars, including the creation of successful promotions and marketing

communications.

Successfully worked with and acquired liquor license from the City of Chicago and the State of Illinois.

Alter Image/ Beaugureau Studios Chicago, IL 1998 to 2001

Freelance Photographer

Assisted photographer for commercial architectural location shoots.

Managed equipment setup on location and location scouting.

Assisted Photographer for commercial, food, fashion and other product shoots.

Maintained and organized professional photography equipment in studio.

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