Customer Service Dental Assistant

Chayne Coleman

**** ******** ** #****

Houston TX, 77060

832-***-****

Objective: To acquire a challenging position where my strengths can be applied towards a satisfying and rewarding career in claims.

Education: Carrington College California, Sacramento, CA

Dental Assistant program, 4.0 GPA

Certificates:

Dental Assistant Certificate X-ray License

Coronal Polish Certificate CPR/First Aide Certificate (Current)

Sealant Certificate

Skills:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Atlas

Patient Vital Signs

Telephone Etiquette

Mouth Mirror Inspection

Coronal Polish

Patient Charting

Fluoride Treatments

Rooming Patients

Nitrous Oxide Procedures

Composite/Amalgam

Temporary Crown/Bridges

Insurance Verification

Data entry

Conventional X-ray

Digital X-ray

Matrix Band Placement

Customer Service

Scheduling Appointments

Infection Control

Front Office Duties

Call center experience

Experience:

Geico, Katy Tx, Claims Representative, (January 2014-Present) First point of contact for customers involved in accidents, verify accident facts, determine policy coverage, review insurance contracts, settle claims where there are no injuries, settle claims where accident responsibility is clear, provide outstanding customer service, route calls to correct personnel, and first call resolution.

Xerox, Houston Tx, Customer Service Representative, (April 2013- January 2014) Answer inbound calls, pre-screen applicants, route calls to correct personnel, data input, processing secured payments, help train new agents

Western Dental, Stockton Ca, Dental Assisting, (May 2011-Feb 2012) X-rays, sterilizing, impressions, assisted in administering anesthetic, fluoride treatments, charting, checking patient’s vitals, seek out new patients, chair side assisting, sanitizing patient rooms, answering multiple lined phones, new patient charts, temporary crowns and bridges, call logs, cleanings, answering multiple lined phones, confirmation calls, post operation instruction, and other patient education, pedo, endo, & ortho assisting.

References Available Upon Request

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