Customer Service Data Entry
Resume:
R ita K . S immons
**** ******* ***** **** *****, NC 27260 Home: 336-***-**** Email: ****.*.*********@*****.***
Customer Service
Customer Service Expert Team Player Adept Written/Verbal Communicator
KEY SKILLS
Telephone & Front Desk Reception Customer Service Filing
Database & Records Management Data Entry Invoicing All
Office Skills:
Mailroom Duties Reports & Spreadsheets Complaint Handling
All Clerical Duties
Microsoft Word Excel PowerPoint Publisher
Computer
Skills:
PROFESSIONAL EXPERIENCE
OFS Brands - Carolina (High Point, NC) Customer Service/Order Processing, 10/14 to present
Order processing, conditioning, and acknowledgement
Fabric placement
Floor plan mark-ups
Customer/sales rep calls
Various clerical duties
Pinnacle Anesthesia Billing (High Point, NC) Customer Service/Billing, 6/05 to 5/14
Answer incoming patient calls
Work to resolve any issues the patients may have
Process phone payments
Data Entry
Billing
Various clerical duties
Provider Business Services (High Point, NC) Customer Service/Billing, 1/00 to 5/05
Front desk receptionist and initial point of contact
Answered multi phone lines and assisted with clerical tasks
Assisted with all mail room duties including sorting envelopes, adding postage, UPS/Fed Ex
mailings and other services as needed
Data Entry and Billing
Answered incoming patient calls
Worked to resolve any type of issue the patient may have had
Processed phone payments
Maitland Smith Inc (High Point, NC) Customer Service/Returns, 11/94 to 1/00
Front desk receptionist and initial point of contact
Answered incoming client calls
Assisted with switchboard operations
Assisted with clerical tasks
Assisted with all mailroom duties
Worked to resolve any type of client concerns
Approved merchandise returns
Assisted other departments as needed
REFERENCES
Ms. Debra Dozier
Pinnacle Anesthesia Billing
Mrs. Rhonda Grimsley
High Point University
Additional references available upon request.
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