Customer Service
Resume:
Nancy K McIntire
South Bend, IN
Key Accomplishments: Gained flexibility by demonstrating a
willingness to take on new and varied projects with the ability to
handle changing protities and deadlines. Detail oriented/Self-
motivated.
Career Highlights: Customs Administrator, IDR Department, Matching Auditor,Customer Service, Engineering and Documentation Control experience,
Production/Inventory and Accounting.
2006 - 2014 United Parcel
Service Louisville, KY
2010 - 2014 Customs Administrator/IDR
* Prepared requested transactions for US Customs office in
Louisville, KY. Printed/e-mailed all
paperwork and forward to US Customs daily. Scanned various
documentation and indexed
into the data base (invoices, footwear invoices, certificate of
origin, power of attorney, bill of lading... etc)
2006 - 2009 Matching Auditor in Customs Brokerage
* Audit customer addresses in Customs database adding new accounts
and address when needed
1988 - 2005 Stelrema
Corporation Knox, IN
2003 - 2005 Customer Service
* Critique, review and verify Purchase Orders for 100 customers
(White-Rodgers/Emerson-Electric, Cummins Engine, Kohler Engine and
Kimberly-Clark)
* Managed procedures compliant to QS-9000 Quality Policies
* Launch orders and processed into Computer Network System
* Worked with Engineering, Production, Scheduling and Quality as
related to Customer requirement and needs
* Coordinate and prepare documentation pertaining to Customer
shipments
* Verified Customer invoicing with Accounting Department and
collected debts
* Controlled and Filed Sales Documentation as per QS-9000 procedures
1991 - 2003 Engineering Assistant / Document Control
* Controlled and distributed Customer print documentation
* Verified print revision changes per Customer request
* Generate and distribute revision changes to various departments
* Set-up foundation and implemented new software for Production files
* Maintained Master files in software (Mold Master, Bill of Materials,
Basemaster,Customer Parts files and Packaging report)
* Help develop Company's QS-9000 document control system
1988 - 1991 Production/Inventory
* Direct Labor Timekeeper
* Calculate Daily Production
* Data Entry
1988 Accounting Clerk
* Invoicing
* Accounts Payable
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