Customer Service Medical
Resume:
Barbara A. Ripa McGee
*** **** **. ***** ****, NJ 08226
Management/ Business Development – Outstanding managerial experience and abilities encompassing
Admissions, Registration, Finance and Support services. Strong administration skills include organization, team
building, design, and implementation and meeting deadlines.
Personal Training/Supervision – An effective leader. A good listener and a creative problem solver.
Communications/ Customer Relations – Excellent written and verbal communications skills. Adept at writing,
developing and evaluating technical and training materials. Able to resolve conflict situations and able to find
acceptable solutions to people problems.
Operations – Excellent management skills and expertise in health care service operations from admissions,
registration and finance to customer support services. Effective operational leadership skills include cost control,
productivity and overall performance.
Personal – A well trained, well-organized, intelligent, and versatile professional committed to excellence. A
dedicated team player
EXPERIENCE
Kelly & Ward, LLC. Newton, NJ 2012- current
General Description:
Greeting clients and visitors and answering visitor inquires
Routing incoming calls
Maintaining and scheduling conference rooms, ordering supplies,
Scanning and photo copying, faxing and filing documents
Routing and collecting mail
Paul A. McGee, M.D., Newton, NJ 1996-2011
General Description:
Responsible for all aspects of the day to day operations in a medical office environment
Including physician’s office, hospitals, nursing homes and other care facilities.
Job Duties:
Financial performance of the revenue cycle.
Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection,
data entry and processing and cash posting.
Promoting excellent customer service.
Develop, implement and maintain office policies and procedures.
Interview, hire and train a productive medical office team and conduct performance reviews.
Newton Memorial Hospital, Newton, NJ 1980-1995
Director – Patient Reception
Directed multiple functions – including Admissions, Registration, and Finance & Support Services.
Responsible for 52 employees, three shift multi-skilled operation with an $836,000 annual budget.
Monitored hospital policies to meet regulatory compliance. Set quality improvement priorities.
Reduced employee error to 2% and increased revenue 25 % by creating data collection sheets.
Developed and implemente4d quarterly orientation and education programs.
Oversaw purchase/installation of state-of-art- telephone system. Cut cost of employee abuse by 60%.
Transitioned department to a computerized financial system. Trained 52 employees on data entry.
Directed startup of new clinical computer system. Responsible for Patient R eception intake design.
Created staff training manual. Increased staff productivity by 15% and captured revenue by 30%.
Overlook Hospital, Summit, NJ 1978-1980
Unit Administrator/In-patient Billing Supervisor
Supervised and coordinated administrative management and billing for four nursing units.
EDUCATION
Immaculata College, Immaculata, PA Degree – B.A. – Mathematics 1977
Affiliations – National Association of Health Care Access Management – Ladies Auxiliary NJ Medical Society- NJ
Hospital Association – NJ Hospital Managers Association – NJ Access Telephone Association
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