Engineer Active Directory
Resume:
Objective: To manage a company's Infrastructure/Operations applying my
management skills and various systems skills in networking, server,
application and hardware in order to design, implement and support a
company's technical infrastructure.
Software/Hardware Experience:
Windows Server NT - 2012
Exchange 5.5 - 2010
MS 2000-2008r2 Group Policy
MobileIron SQL 6.5, - 2008
Sybase Database
BlackBerry Enterprise Server 4-5
Citrix 5-6.5
VMWare - ZenApp
Hyper-V 2008-2012
Veritas Backup Exe
Arcserver Backup
PowerShell
Visual Basics Scripting
TCL/TK scripting
Batch scripting
Wise Scripting/Packaging
HP Simm
Cisco USC Manager
Microsoft System Center 2012
Microsoft Config Mgr 2012
Altiris
Certificate services,
PKI infrastructure
Winmagic Secure Doc-Encryption
Apropos Multi-Ch Interaction Mgt
Service Delivery - Fidelity Banking RightFax
WINS, DNS, DHCP, TCP/IP, GPO
Internet Information Server 5.0-7.0
Microsoft SMS 2.5/2003
S Compaq Insight MGTConsole
Norton AntiVirus Corporate Edition
Symantec Endpoint 11 (SEP)
Cheyenne Anti Virus
Exabyte Mammoth Tape Library
Windows workstation 3.1- 8.1
MAC O/S 6.5 - 9.0
NetApp SAN
Vblock 700
HP ProLiant
Dell PowerEdge
Cisco USC
Professional Experience:
2008- Present: Mercy Medical Center - Baltimore, MD
At Mercy Medical Center I currently hold two roles Epic Technical
Coordinator and Sr. Systems Engineer. Please see below for my
responsibilities in those roles.
Epic Technical Coordinator
Managed and coordinated the implementation of a new EMR (Epic-Electronic
Medical records) system for approximately 100 physician offices located
outside of the main hospital. The backend infrastructure was designed
with a Vblock 700k (Ucs Blades and Vmax 20K). In this role I managed all
the technical aspects, scheduling, equipment, training, and deadlines for
the technical team. The EMR implementation and proceeding upgrades were
completed on schedule.
Senior System Engineer
Designed, architect and implemented an enhanced 2003 Active Directory
structure for Mercy and upgrade to Windows 2008 R2 Active Directory
Directory Services. Architected, implemented and migrated approximately
5000 Exchange 2003 mailboxes to Exchange 2010. Architected, executed and
maintain the Blackberry Enterprise Server infrastructure and assisted
with Mobile Iron for mobile device Infrastructure. Assisted with the
implementation of Enterprise Vault in an Exchange 2003 environment.
Provide operational support for all servers and preventative
maintenance/decommissioning of systems for server hardware in the Mercy
Medical Center environment. Please see above for specific
software/hardware.
2004 - 2009: Strategic Enterprise Solution - Washington, DC
Senior Systems Engineer- Department of Homeland Security; Science and
Technology Directorate
Design, architect and implement a Microsoft Windows 2008 network for
research and development for Science and Technology Directorate's remote
site locations.
Senior Systems Engineer- Department of Homeland Security; Headquarters
Design, Architect and Implement Windows 2003 Active Directory, Systems
and Security services for the Department of Homeland Security with 6000+
end users and systems. Specific design and implementations are
enhancement of Windows PKI structure, Deployment of Winmagic SecureDoc
Full disk encryption, Encrypted File Systems (EFS), Group Policy
architecture and Administrative account functionality for the
organization's AD forest structure. In addition to the above security
related projects I also completed the upgrade of the Windows 2000 Active
Directory forest to Windows 2003 forest, scripted and deployed SMS
packages, and designed, and implemented a new GPO methodology for AD.
Another responsibility is the maintenance and upgrades of 200+ Windows
2003 Active Directory/servers for the institution. Troubleshoot WINS,
DNS, DHCP and Active Directory issues.
2002 - 2004: Riggs National Corporation - Washington, DC - Financial
Institution:
Job Title: Senior Network Systems Planning Analyst
Branch Technical Team Lead - Responsible for technology at branches.
Managed, coordinated and implemented the EPS roll out of all new
technologies to 52 Branches. EPS rollout consisted of all new core
business banking applications, 52 - Windows 2000 Domain controllers, 530
- Workstation memory and operating system upgrades, 189 - LAN printers,
and 254 Teller receipt printers. Implemented and maintained the System
Integration Testing and User Acceptance Branch and Call center labs for
pre rollout testing. Implemented and maintained 11 classroom settings
for Teller, Platform and Call Center training at 3 locations prior to EPS
Go Live. Executed and preserved a practice environment at each branch
for user practice sessions after their training prior to Go Live.
Assisted with the execution of VOIP at branch locations.
Microsoft Windows 2000 team member - Implementation and maintenance of
250 Windows 2000 Active Directory/servers and Windows NT domain/servers
for the institution. Troubleshoot WINS, DNS, DHCP and Active Directory
issues.
2002 - 2002: AppixSet, Washington DC - Consulting /Contracting Firm:
Job Title: Senior Systems Engineer
Assignment (6 month): Fannie Mae Corporation - Design implementation and
maintenance of the Apropos Multi-Channel Interaction Management system
for Fannie Mae Customer Contact Centers.
1998 - 2002: Absolute Quality, Inc., Hunt Valley Maryland
Systems Manager: Oversee System Engineers and provide ongoing training,
guidance and support. Responsible for analyzing, researching and
specifying server hardware and software requirements for the company.
Prepared for the implementation and migration from a Windows NT 4.0 to
Windows 2000 Active Directory upgrade. Researched and implemented the
corporate backup solution. Oversee Help Desk personnel, Perform Systems
Engineer functions.
Systems Engineer: Provide hardware, software and administrative support
for the company's 40 + NT, NT Terminal and Linux servers that serves
approximately 300 end users and three locations. (Hunt Valley, Maryland -
Glasgow, Scotland - Alameda, California). Conduct systems maintenance
and troubleshooting for Servers and desktop computers using Windows 2000
professional, Windows NT workstation, Windows 9X, Windows 3.1, and Mac
O/S 6.5-9 operating systems. Software experience; MS SQL Databases 6.5 &
7, Sybase Database, Vantive (Customer Relationship Management software),
MS Exchange, Citrix/Metaframe, Veritas and Arcserve, Backup Software, PC
Anywhere, Apropos Telecommunication (Customer Support center) Software,
Internet Information Systems, Checkpoint, Compaq Insight Management
Console, Compaq Insight Agents, MS Proxy, and Microsoft Office Suite.
Call Center design, implementation and support via Apropos multi-Channel
Interaction management systems. Also responsible for IVR (integrated
voice response) programming in a TCL/TK Language for pil (phone interface
language) scripting in support of Apropos. Provide third level Help Desk
support. Troubleshoot WINS, DNS, TCP/IP, DHCP, profiles and general
networking issues. Familiar with Cisco routers, Baystack switches, and
3com Hubs. Telecommunication experience; PBX programming (Intertel),
phone line changes.
1994 - 1998 Siquis Limited, Baltimore, Maryland:
A full service International Advertising Agency
System Administrator: Assisted with the maintenance and troubleshooting
for a network of forty-five end users and one NT 4.0 server. Operating
systems: Mac O/S, Windows 95, Windows 3.1, and Windows NT Server.
Trained end users on Agency used software.
Traffic Manager: Establish and implement a procedural traffic system and
Traffic Department for the Agency. Manage the Traffic Department whose
constant goal is the processing of work. Exhibit clear and definitive
approach to impartial problem solving for production schedules. Act as a
liaison between the account management and creative department by solving
scheduling conflicts before they have a negative impact on workflow.
Support the Creative Director in determining creative assignments.
Oversee the creative department in the Creative Directors absence.
1992 - 1994 W.B. Doner & Company, Baltimore, Maryland:
A full service International Advertising Agency
Associate Traffic Manager: Oversee Traffic Coordinators and provide
ongoing training, guidance and support. Preview resumes, interview
potential employees and conduct interviews. Prepare
Creative Timetable and weekly status reports to prioritize and trouble
shoot conflicts. Oversee organization and maintenance of the agency Art
Bank/Film storage
Traffic Coordinator: Communicate creative and conceptual revisions
between the account management and creative departments. Open jobs and
assignments by client for tracking and billing purposes. Establish
preliminary production schedules, revise and monitor throughout job.
Route material between departments and secure approvals. Secure costs
from creative and print production to generate and issue estimates.
Review production pre-billing, monitor costs, and counter-sign Purchase
Requisitions. Coordinate special event projects and new business
presentations as assigned.
United States Army Reserves:
Military Education: Reserve Officer Training Corp. May 1989.
Nuclear Biological Chemical Course, Honor graduate May 1990.
Quartermaster Officer Basic Course, October 1990.
Positions:
1993 - 1997 Inactive Ready Reserves: Captain Quartermaster Corp.
1991 - 1993 326th Maintenance Battalion HQ Co., Owings Mills, Maryland:
Executive Officer.
1987 - 1991 1007th Light Equip. Maintenance Co., Hagerstown, Maryland:
Signal Platoon Leader.
Education:
Shippensburg University of Pennsylvania, Shippensburg, PA
BA in Speech Communications May 1990.
Loyola College, Baltimore, Maryland
18 credit hours in MS Computer Science program, 1995-98
Professional Certifications:
MCSE 4.0 February 1999, MCP+I October 1998, A+ August 1998
Classes towards MCSE 2008 certification,
VMware Certified Associate - Data Center Virtualization
certificate (Jan 2014)
References:
Available upon request
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Lisa Marie Serafini
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Lisa Marie Serafini
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Lisa Marie Serafini
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Lisa Marie Serafini
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