Customer Service Information Technology
Resume:
Daniel Cardona
IT Technician and Network Administrator
Miami, FL 33125
Cell: 305-***-****
United States
***********@*******.***
SUMMARY OF QUALIFICATIONS
Energetic Information Technology Professional with solid track record. Knowledge with PC operating systems and standard applications. PC repair and troubleshooting of hardware and software for stand-alone and networked computer; basic network support issues; network technologies including VoIP, operating systems, applications, protocols, and topologies.
Ability to assemble, install, diagnose, troubleshoot, repair, and replace network hardware and cabling. Install, troubleshoot, and repair workstation hardware and software; understand, carry out, and communicate oral and written instructions; use electronic test equipment and common small hand tools; comprehend technical manuals and instructions; exercise high level problem solving skills and follow-through on assignments. Project management of enterprise-wide business intelligence strategies. Proven experience in troubleshooting standard applications as well as offline software, focusing properly on the user requirements. Strong critical thinking, problem solving and time management skills with proven success at handling multiple responsibilities in high-pressure environments. Fluent in English, Spanish. Certified in A+, Network+, and CCENT
SPECIALTIES
Expert in:
* Installation of computer cabled and Wifi LAN with internet connection, files and resources sharing, implement network security and configurations enhancing PC performance.
* Research, test, and implementation of software protocols configuration for: Operating System, LAN, and Internet Browsers to enhance computer system performance.
* MS Windows 3.11, Windows NT/2000/Servers/XP/Vista/7/8 operating systems
* Software applications such as; Microsoft Office and many special programs
* Cat5/6 cable termination.
Proficient in:
* Cisco equipment configuration including core switch, edge switches, access points, VoIP systems
* Cisco Call Manager
* Fiber Optics testing and networking
* Airmagnet Enterprise Console, Winbox 2.2, Putty, Solar winds Network Atlas
* Written and verbal communication
* Customer service
PC/Networking Tools:
* Fluke Etherscope net assistant (series 2), Linkrunner AT 2000, Micro Scanner pro
* Various networking/PC programs
PROFESSIONAL EXPERIENCE
Network Technician/Administrator
March 2007- Present
Smart City Networks
* Responsible for leading and assisting in the management of the entire scope of projects including design, project planning, user administration, client relations, as well as contributing to the hands-on design of networks.
* Provide network services to special and all events including (Art Basel, So. FL Auto Show, Miami Intl. Boat Show, Swimwear Show, IT Expo, Emerge Americas Technology, Cruise Shipping, etc.)
* Configure and manage Cisco gear including core switch, edge switches, VoIP system and access points
* Configure and install VOIP devices and IP Phones
* Provide technical support and customer training to users on the network
* Manage Siemens telephone system
* Configure and manage in-house networks
* Resolve and document troubles through ticketing system
* Create Fiber Optic networks
* Terminate and run CAT5 cables for networks
* Terminate and run RJ11 telephone cables
* Troubleshoot network issues as well as PC issues
* Supervise employees during group projects
* Create and update spreadsheets and charts
* Help Desk Analyst
EDUCATION
* 2004-2005, Miami-Dade College
Major: Information Technology
* 2007- 2012 The Academy of South Florida Microsoft Certified Institution
REFERENCES
Modesto Ochoa
Web Master
Ochoa Designs
Richard Curran
Vice President
Expo Convention Contractors
Danelia Cordero
Implementation Analyst III
C.S.I.
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