Customer Service Manager

CARLOS E. GUTIRREZ HERNNDEZ

Phone: +506-****-****

*******@*******.***

PERSONAL INFORMATION:

Country: Costa Rica

Marital Status: Married

Address: San Rafael Abajo, Desamparados.

License: B1

STUDIES:

School: Escuela Ciudadelas Unidas. 1994

Higth School: Bachelor's Degree

Others: Technical courses HP. 2007-2008

Instituto Costarricense de Recursos

Humanos

Servicio al Cliente y Tele mercadeo

Customer Service and Crisis solution

INA 2014

Languages: Inglish 80%

TECHNICAL KNOWLEDGE:

. Art Design. (Photoshop CS6, Illustrator CS6, InDesign CS6)

. Microsoft Open Training concepts licensing

. HP Technical Training finishes on solutions and digital printing, and

maintenance basics of HP Indigo.

. HP Technical Training on maintenance, repair and diagnostic computer

equipment.

. Telecommunications experiences and internet service or TV

installation, cable and satellite TV, IP telephone as well (Millicom

Cable Costa Rica)

. Expertise in the management of Windows Servers and structured

networks.

. Active Directory Management and assign permissions to users and

Windows domains.

. Management of LAN and WAN security protocols and bandwidth management

and multimedia applications.

. Currently studying Exchange Server 2013 and Windows Server 2013

. Extensive experience in maintenance, assembly and repair of computer

equipment and servers as well as preventive and corrective

maintenance, installation (personal or servers, PCs and laptops)

operating systems, antivirus installation by licensing or end users.

. Knowledge in installation and management of virtual teams and VM Ware

Propalms as well as remote support and administration.

WORK EXPERIENCE:

2012-2014 Millicom Cable, Costa Rica S. A.

Technical Supervisor

2010-2012 Graphitec SEC de Centroamrica S.A.

Cutomer Service Representative

2009-2010 Internacional Comytec S. A.

Technician and Sales Representative

2008-2009 RH Digital

Technical Customer Service Advisor

EXTRACURRICULAR EXPERIENCE:

. Instructor and trainer for the past 12 years youth groups.

. Display topics before audiences average attendance of 50 to 400

people.

. Display topics from Technology and Graphic Arts in the INA, UNED and U

Fidlitas before audiences of 50 to 400 people.

PERSONALS REFERENCES:

. Gerardo Jinesta Li. Control de Calidad Dos Pinos Tel.: 2437-3415

/ 8698-3813

. Edwin Arguedas MBA Gerente Centro de Servicios Tel: 8888-1453

. Mycool Lopez Chaves - Business Consultant Tel.: 8883-7311

PROFESSIONALS REFERENCES:

. Kenry Kentish Chinchilla - Manager Securitas 7010-0242

. Francisco Ruz Fuentes - General Manager RH Digital Tel: 8354-8882

. Daniel Quiros Solano - Technical Supervisor Chief Millicom Cable Costa

Rica S. A. Tel: 6080-0756 / 6050-3189

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