Customer Service Project

Ajay Kumar Jha

House No. - ***/* Nehru Nagar, Indore (M.P.) India PIN: 452001

Contact No.: +91-940******* +91-903******* Email: ********.*@*****.***

"Seeking assignments in Business Support Analysis, Service Delivery

Coordination, Project Coordination, Software Support & Implementation with

an organization of repute."

PROFILE SNAPSHOT[pic]

. An MBA in the stream of System and Marketing with around 4 years of

experience in the field of Business Support, Customer Service, Software

Support, Service Delivery coordination, Client Relationship Management,

Project Coordination.

. Currently Working with Avalon Solution as Assistant Manager (Support).

. Ability in Business Support, Service Delivery Coordination, Project

Coordination, Business Requirement documentation, System requirement

analysis, SDLC, possesses strong analytical skills in System Analysis,

Market research.

. Good understanding of System as well as Marketing.

. Possess sound skills for mentoring and guiding a team.

. Detail oriented with sharpened communication, presentation, writing and

interpersonal skills.

CORE COMPETENCIES[pic]

Business Support Analysis Client Co-ordination

Project Coordination

Service Delivery Coordination Client Relationship Management

CRM

Requirement Analysis Design Analysis

Market Research

Documentation & Coordination Module Design Analysis

Wireframes

Product Implementation Website Management

SDLC

UAT Gap Analysis Project

Management

Domain Email Management Product Training Email

Marketing

CAREER SCAN

[pic]

Since Jan 2011 Avalon Solutions Pvt. Ltd.

Asst. Manager (Support)

Company Profile:

Avalon Solution is a Web Services company offering Turnkey ECommerce

Solutions for the Organizations. Avalon Solution offers their solution in

USA, Canada and India. Avalon Solution offer services in partnership with

market leaders to launch Brick & Mortar for your Businesses and Brands to

the World Wide Web and help Business to capitalize on the most cost-

effective marketing channel.

Key Responsibilities:

. Handling over 200 customers on the Globe

. Maintaining the Existing & New Customer requirements

. Working with Design, Development & Testing department for day to day

requirement of Customers

. Working with Accounts department for New & Existing customer billing

process

. Working on every stage of Software Development Life Cycle for new as

well as existing customers

. Planning the strategies with Marketing as well as Support team about how

to target and existing customers

. Planning the strategies with Designing and Technical Department for

Implementing Customer Relationship Protocols

. Analyzing Customer Business and their Business requirement

. Design Analysis as per the customer requirement

. Giving recommendations for Module Design based on the customer

requirement analysis.

. Prepare require Business Analysis Documentation for implementing a

Project

. Coordinating with Various Department and with client for Project &

Service Delivery within time frame

. Taking customer feedback on regular bases to direct our team in right

direction

. Software Support, Product implementation

. Website Management

. Work on various Analytical tools Like Google Analytics.

. Giving training to our subordinates about the product and technologies

. Handling a Team of 4-6 people

ACADEMIC CREDENTIALS[pic]

. MBA in Systems and Marketing from DAVV, Indore with 62% marks.

. B.Sc. in Biology from Dr. H.S Gour University, Sagar with 54% marks.

. 12th from M.P. Board with 62% marks.

IT SKILLS[pic]

. Knowledge of HTML, CSS, JavaScript, XML, C++

. Project Management, Knowledge of Project Management tools ZIRA, Trello.

Wireframing tools Balsamiq, MS Visio

. E-commerce, Web selling & Software Project Management for implementation,

feasibility study, infrastructure maintenance & other issues.

. ERP Definition & Analysis, Requirement Analysis, Gap Analysis,

Implementation with analyzing the requirement of firm.

. Analysis, Better use of Office suite for Analytics preparation,

Spreadsheet operations & Project Management

. Presentation, Better use of Power point 2013 package to create

interactive & customer centric presentation.

. Experience Curve analysis for Software Development Life Cycle's each &

every stage.

CO-CURRICULAR ACTIVITIES[pic]

. Presentation -Excellent presentation skills, participated in various

debate competitions.

. Team Leading - Worked with NSS for their social services, worked as a

leader on group of 15.

PERSONAL DOSSIER[pic]

Father's Name : Mr. Sushil Kumar Jha

Mother's Name : Mrs. Premta Devi Jha

Date of Birth : 15-09-1986

Marital Status : Married

Languages Known : English, Hindi & Maithili

Hobbies : Internet Surfing, Listening Music

References : Available upon request

Date:

Place: Ajay

Kumar Jha[pic]

Contact this candidate