Customer Service Sales
Resume:
*C Rosal St. Ramirez Sub. Mobile / Viber: +639*********
Novaliches Proper Landline: +632-*******
Quezon City 1123 Philippines Email: *****.******@*****.***
Facebook: www.facebook.com/pinoy.virtual.assistant
Website: http://pinoyvirtualassistant.weebly.com
LinkIn: www.linkedin.com/in/mikkiticzon
Skype ID: mikki.ticzon
Mikki D. Ticzon
Experience 2014-Present Pinoy Virtual Assistant Quezon City, Philippines
Owner/Operator
Services:
• Lead generation
• Telemarketing
• Data Mining
• Blogging
• Taking phone calls - Outbound/Inbound Calling
• Appointment Setting
• Online/Social Media Marketing
• Email Marketing
• PowerPoint Presentation
• Graphic designing
• Admin. & Back-Office Support
Prestige Tower, F. Ortigas St. Ortigas Center
2012-2014 MediaDev
IT Marketing Specialist
2012-2012 SHORE Global Solutions Global Center Bldg., Taguig City
Outbound Sales Executive
2010-2011 Acquire Asia Pacific Worldwide Corporate Center, Shaw Blvd
Sales Manager - Inbound and Outbound
2008-2010 Sitel Philippines OJV Building, Ortigas Pasig City
Customer Service Representative / Tech. Support
Award and recognition:
• Recipient of the Quarterly Award of Excellence for Overall Top Agent
Q2, 2010 – given September 15, 2010
• Top Performing Agent (both sales and performance) for Bell
Canada’s Loyalty Outbound account – months of May, June, July and
August ‘2010
• Recipient of Most Improved Agent for Inbound award – given
September 16, 2009
2009-2010
Account: Bell Canada
Position: Customer Service Representative / Loyalty Representative
2008-2009
Account: At&T Uverse
Position: Technical Support Specialist
2002–2008 Calabia Photo Service San Pablo City, Laguna
Desktop Publisher / Tech. Support
1998–2002 MicroShoppe Computer Sta. Isabel, S.P.C.
Business owner / Operator
1997–1998 Lightning Technical Institute San Pablo City
(Part-time) Computer Instructor / Tech. Support
Laguna Oil Milling Co., Inc.
1997–1999 San Pablo City
Computer Operator/Tech. Support
STOEC
1991–1996 San Pablo City
Computer Operator/Tech. Support
Skills Hardware: IBM compatible PC’s, LAN
Languages/Computers: Visual Basic, COBOL, Pascal, Dbase3+
Server Software: Windows NT 4,3.5
Desktop Software:
• Windows 3.1/3.11/95/98/2000/XP/Vista, Windows 7
• Office 97/2000/ 2007
• MS Draw 2.0/3.0
• Adobe Pagemaker 7.0
• Adobe PhotoShope Elements
• Adobe CS 2.0,
• Acess
CRM:
• InsideSales
• Salesforce
Dialer & VOIP:
• VICI
• Zoiper
• X-Lite
Education 1986–1991 AMA Computer College Proj. 8 Q.C. Campus
• Bachelor of Science in Computer Science.
Interests Computers, Gadgets and gizmos, Long drive, New Places
• Experienced Social Media Telemarketer and Virtual Assistant
Summary of qualification
• Seasoned BPO professional, leader and strategist
• Excellent communication skills both English and Pilipino
• Proven ability to the timely resolution of computer user
• Proficiency in EDP operation and management.
• Knowledge of Desktop Publishing and WEB Page design.
• Experienced in small business management.
• A quick learner excellent problem solving skills.
Proof of Identification`
S.S.S. No. 043*******
PhilHealth No.: 08-025155306-1
T.I.N. No.: 226-709-306
PAG-IBIG No.: 121*********
Character Mary Divine Reyes
References Role Talent Management Specialist 2
Northgate Arinso
***************.*****@*****.***
Kelvin James Rivera
Finance Manager
Sora Marine Services Ltd
Ahmed Al-Misnad Bldg. Mohammed bin Thani Road State of Qatar
Direct Line: +974-****-**** Fax: +974-****-**** Mobile: +974-****-****
*.******@**********.***
Mymzzy Montes
Sales Agent
Sitel Philippines
**************@*****.***
Manelle Pacis
Marketing Assistant
*************@*****.***
Contact this candidate