Technical Support System
Resume:
Aysan Haghani
*** ****** ***** ****., *********, ON, L3X2X2 *****.*******@*****.***
Qualifications:
• Over 7 years of experience in computer System administration
• Experience in installing, maintaining, and troubleshooting network systems
• Demonstrated ability to oversee the day-to-day operations of LAN and wireless networks
• Proven record of establishing network specifications
• Proficient in designing, implementing, and maintaining enterprise load balancing solutions
• Problem analysis, use of judgment, and ability to solve problems efficiently
• Work well under pressure and as part of a team
• Committed to providing high quality work
Technical Skills:
M icrosoft Tools and Utilities
Windows 8, 7, Vista, XP M icrosoft Backup Utili ty
• •
MS Windows Server 2003/R2, 2008/R2, 2012/R2 • M icrosoft Deployment Toolkit
•
Microsoft SQL 7/2000/2005 • M icrosoft Event Viewer
•
Microsoft Windows Deployment Services • My SQL
•
Certificate Services
•
Linux
WSUS
•
RedHat
•
VM ware
• CentOS
VMware Sphere client
•
Ticketing System
VMware ESXi 5.5
•
VMware vCentre Server 5.5
•
SolarWinds
•
Email Backup Solution
Exchange2010/2012
•
NT Backup
•
MDaemon
•
• Acronis Backup
• Symantec Backup Exec
Work Experience:
Technical Support Analyst May 2014 – present
WoodGreen Community Services
• Provided technical support to over 630 employees in 32 locations
• Effectively identified and resolved hardware, network, and software issues.
Aysan Haghani
348 Spruce Grove Cres., Newmarket, ON, L3X2X2 *****.*******@*****.***
• Successfully utilized Win PE to image systems with operating systems of Windows 7 and
Windows 8. Installed company own software to manage an inventory of their products, extensive
use and support of Citrix client.
• Set up and support VOIP (ShoreTel) phone systems.
• Producing documentation and reports to a high standard.
• Plan and lead training sessions for new and existing users.
System and Network Administrator Aug 2007 – Dec 2013
Ameran Ofogh Co. (Engineering, procurement and construction) Tehran, Iran
Held multifaceted responsibilities to configure, install, and administer network infrastructure and
telecommunication systems that supported staff of 200 personnel. Established new IT policies, which
defined acceptable use of IT assets within the company.
• Successfully deployed the following infrastructures: Server deployment, Active Directory, DNS,
DHCP, File server, ISA server 2004/2006 and MS exchange 2003/2007.
• Installed and configured servers including RAID 1/5 arrays in addition to facilitating backup and
restoration using NT and Acronis utilities.
• Implemented Network monitoring solution for offices and achieved 99% network up time (using
SolarWinds).
• Carried out full installation of LAN/WAN, Cisco routers and cabling for routers, switches, hubs
and new workspaces.
• Planned and coordinated system upgrades, patches, and other maintenance activities.
• Supported day to day issues with XenDesktop v5 and VMware virtualized environment for over
100 users.
• Developed internal portal using phpBB and customized it based on company’s requirements.
• Trained new employees on understanding data flow, using internal portal and policies.
• Updated and monitored IT user accounts using GPO.
• Decreased data loss by implementing new fileserver and managing groups and permissions.
• Maintained companywide security by ensuring antivirus (Symantec Endpoint protection) was
consistently updated.
• Created and validated reports for ISO 9001 audits.
• Initiated and managed internal website for ISO checklists and updated it based on audit progress.
• Assisted with creating a disaster recovery plan.
• Procured IT equipment and software with budgets of $10,000.
Education:
Bachelor of Science (4 years) – Major in Computer Engineering (software)
ICAS assessment completed for international equivalency
Tehran, Iran September 2007
Training/Certification:
Aysan Haghani
348 Spruce Grove Cres., Newmarket, ON, L3X2X2 *****.*******@*****.***
• Microsoft Certified Systems Administrator (MCSA), In Progress
• Mobile system integration Humber Collage. (Microsoft Exchange Server2012, Red Hat
Enterprise Linux, Routing and Switching-CCNA, ITIL v3.5, Enterprise Virtualization with
vSphere, Administrating Windows Server 2012)
• MCITP: Enterprise Administrator on Windows Server 2008 in NOORA system Institute
• CIW Web Design Professional courses in Tehran Institute of Technology
• PHP and My SQL in Tehran Institute of Technology
• ISA server 2006 in NOORA system Institute
References available upon request
Contact this candidate