Benefits Counselor

NATALIE A. KOPP, Esq.

** ***** **. *** *****, Fall River, MA 02723

********@*****.***

Phone: 515-***-****

CAREER SUMMARY

An academic achiever with a winning attitude, varied work

experience, and interest in community service. Extensive customer

service experience representing clients ranging from average clients

to professional athletes and entertainers. Excel in using technology

to do research and create reports. Function well in team or group

environments while

maintaining the ability to work alone on difficult and demanding

projects. Meet and exceed all deadlines. Strive to improve

performance and to meet organizational goals and mission.

EDUCATION

JD, (Juris Doctor), University of Massachusetts School of Law,

Dartmouth, MA, 2013

BS, Indiana State University, 2007

Technology: Proficient in Westlaw, LexisNexis, Microsoft Office

including PowerPoint and Excel

License: Massachusetts Attorney (BBO #: 690196); Massachusetts Real

Estate Broker (151198); Life & Health Producer

Appointed in all 50 states (1944274)

EXPERIENCE

9/2015 to 4/2015 Mercer, Norwood, MA

(8 months) Benefits Counselor

Build and nurture internal and external

relationships with clients and business partners,

while consulting and assisting members in the

benefit elections process in adherence with ACA

guidelines. Record, report and escalate issues as

needed. Engage in direct marketing campaigns,

which increase product awareness with an eye toward

cross-sell/up-sell opportunities and ensuring

client satisfaction.

4/2014 - 9/2015 Colonial Life, Woonsocket, RI

(6 months) Benefits Counselor

Licensed life and health producer advising and

enrolling hundreds of employees and independent

contractors with regards to supplemental benefits

while providing superior customer service and

working closely with executives within the company.

10/2013 - 5/2014 American Income Life Insurance Company, Foxboro, MA

(8 months) Benefits Representative

Licensed life and health insurance producer

servicing all union and association members within

Massachusetts personally providing additional

benefits to them while training new benefit

representatives.

5/2011 - 8/2011 Apheta, Los Angeles, CA

(4 months) Law Clerk - Reported directly to top

management to serve as many as 50 high-profile

professional athletes and entertainers on the phone

and in person. Extensive computer research regarding

probate laws in all 50 states in the establishment

of estate plans.

11/2008-8/2010 Nationwide Insurance, Des Moines, IA,

(2 years) Legal Uninsured Subrogation Representative

Assisted a staff of as many as 50 attorneys in suing

uninsured motorists. Served an extensive and

diverse customer base ranging from 50 to 100 clients

at a time. Obtained and prepared

extensive information and documentation to prove

liability. Financial responsibility for scheduling

and coordinating extensive payment plans.

COMMUNITY SERVICE

While attending law school, 35 hours of pro bono work for Iowa Legal

Aid. During college, volunteered at Community

Center as a group leader/assistant in planning activities to play

with under-privileged children. Also, served food at the Lighthouse

Mission, and worked at Union Hospital Children Center.

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