Medical Project

ROBIN CHEN

P. O. BOX ****, ALHAMBRA, CA *****

323-***-**** • Email: *************@***.***

OBJECTIVE: Seeking an opportunity to use problem solving, organizational, and administrative skills in a fast-paced and

growing organization. Able to multi-task effectively in environments with time constraints, team setting, and with an emphasis on

end-user. To utilized my EPIC and Cerner Ambulatory, Cadence, Inpatient, and Beacon skills and knowledge to train end-users one

on one basis or in a classroom setting.

University of Southern California (USC) – Los Angeles, CA 06/13 – Present

CERNER TRAINER

• Provided classroom training and one on one training for Cerner Ambulatory and Inpatient to physicians, nurses and all staff

• Trained all physicians, nurses, medical staff for Cerner modules including and not limit to PowerChart and Orders

• Implemented and supported Verdugo Hills Hospital Inpatient project Go-Live including physicians, nurses, medical assistants,

physician schedulers and receptionists for various department

• Assisted Bar Code Medication Administration project implementation for Keck Medical Center

• Analyzed and trouble shoot all end users reported issues

• Determined all reported issues and assigned to the appropriate team for further issue resolution

• Defined all reported issues including user’s security access, equipment issues, reporting issues, and creating tickets

• Conducted and Participated Stabilization and Optimization after Go Live for multiple facilities

University of California (UCLA) – Los Angeles, CA 10/12 – 4/13

EPIC CREDENTIALED TRAINER

• Provided classroom training and support for EpicCare Inpatient ClinDoc, CPOE/Orders, Go-Live projects to all end-users

including physician, nurses, medical assistants, physician schedulers and receptionists for various department

• Provided assistance to physicians, nurses and all staff on various issues including security access and trouble shooting

• Trained & assisted for Inpatient Orders & ClinDoc, CPOE/Orders, and Stork during Go-Live project implementation

CEDARS-SINAI MEDICAL CENTER – Beverly Hills, CA 3/10 – 10/12

EPIC CONSULTANT / TRAINING SUPPORT SPECIALIST

• Provided individual training and support in EPIC Ambulatory & Inpatient Go-Live projects to all end-users including

physician, nurses, medical assistants, physician schedulers and receptionists for various departments including Dermatology,

Orthopedics, and Gastroenterology

• Provided support in EPIC Stork Go-Live project to all end-users

• Assisted Optimization project with various departments

• Provided assistance to physicians, nurses and all staff on various issues including security access and password reset

• Trained & assisted for Inpatient Go-Live project implementation

ST. VINCENT & ST. MARY MEDICAL CENTER, PREVEA CLINICS – Green Bay, WI 2/10 - 3/10

EPIC CONSULTANT

• Provided training and support in EPIC Ambulatory Summer 09 upgrade to all end-users including physician, nurses, medical

assistants, physician schedulers and receptionists for various departments.

• Provided EPIC expertise in the knowledge and readiness for EPIC Summer 09 version upgrade including Chart Review,

Notewriter, BPA/HM, Midmark, Doc Flowsheets, Medication Masterfile, Medispan, Supplies, Smartsets, Scanning, Preference

Lists, Lab, In-Basket, Dictation, e-Prescribing, Documentation, and Letters.

• Provided training and site support for EPIC Ambulatory summer 09 upgrade project to all end-users including physician,

nurses, medical assistants, and receptionists for various departments including, Internal Medicine, OB/GYN, Pediatric,

Orthopedics, Pediatric Neurology, Allergy, Sleep & Respiratory, Urology, ENT, Surgery, Neurology, Heart and Vascular,

Pediatric Cardiology, Audiology, and Eye Care.

UNIVERSITY OF CHICAGO MEDICAL CENTER – Chicago, IL 11/09 - 12/09

EPIC CONSULTANT

• Provided training and support in EPIC Ambulatory and Beacon projects to all end-users including physician, nurses, medical

assistants, physician schedulers and receptionists for various departments including, Cancer Center Oncology, Apheresis,

Pediatric, Orthopedics

ROBIN CHEN Email: *************@***.*** Tel: 323-***-**** Page 2

STANFORD UNIVERSITY MEDICAL CENTER – Palo Alto, CA 8/09 - 11/09

EPIC CONSULTANT

• Provided training and support in EPIC Ambulatory and Cadence projects to all end-users including physicians, nurses, medical

assistants, physician schedulers and receptionists for various departments including, Hospital, Neurology, Oncology, IV Therapy,

OB/GYN Oncology, Rheumatology

KAISER PERMANENTE – Southern California Pasadena Regional Offices 7/02 - 08/09

SENIOR DEPLOYMENT ANALYST, AMBULATORY PROJECT (5/05- 1/09)

• Proficient in EPIC Ambulatory, Cadence, and Inpatient for Kaiser Permanente HealthConnect system

• Provided training and support EPIC Cadence projects to all end-users including physician champions, nurses, medical

assistants, physician schedulers and receptionists for all departments

• Individually trained various department managers, master schedulers and appointment clerks throughout all Kaiser

Permanente facilities in Southern California

• Responsible and provided support for Cadence Scheduling, Schedule Order Tabs project, Call Center, and CC Results project

• Compiled all issues, questions, resolutions from end users for EPIC Cadence & Ambulatory and keep track of the incoming

and continuing issues

• Supported Continuing Care project for Long Term Care with various non-Kaiser facilities

• Assisted the Site Deployment Team Lead, Application Coordinators, and Deployment Consultants to ensure all deployment

activities

• Act as liaison, between EPIC Ambulatory deployment team and all facility department managers

• Resolved Cadence and Ambulatory go-live issues and worked closely with IT team, Clinical Content team, and Ambulatory

team in all data gathering, report problems

• Ability to communicate technical Cadence and Ambulatory knowledge to end-users in one-on-on setting or small group

• Provided direct support to Chief of Service, Physicians, RNs, and all staff during the EPIC Ambulatory implementation

• Managed EPIC Cadence and Ambulatory deployment support for the various departments of Kaiser Permanente facilities

including: Dermatology, Allergy, Radiation Oncology, Cardiac Surgery, Orthopedics, Hematology, Pediatrics, General Surgery,

Family Medicine, Head and Neck, Maxillofacial, Gastroenterology, Internal Medicine, Orthopedics, Pediatric, Occupational

Health Services, Physical Medicine, Urology, Psychiatry, Urgent Care, OB/GYN, Pulmonary, Mental Health

• Trained & assisted for Kaiser Permanente Woodland Hills Medical Center Inpatient implementation

• Mentored new hired staff

• Conducted and Participated Stabilization and Optimization projects for multiple facilities

Staffing Clerk, Administrative Specialist III (7/02 – 5/05)

• Coordinated all departments in Nursing Division’s daily staffing needs and making reassignments

• Conducted as a Proctor for Epic certification examinations

• Computed and analyzed hours worked on assigned timecards for entire department by using a timekeeping system

• Reconciled paycheck discrepancies

• Resolved scheduling discrepancies and maintained appropriate staff levels at all times

• Orchestrated and organized project meetings, schedules and materials

SKILLS & HIGHLIGHTS

• Proficient in EpicCare Ambulatory, Cadence, Inpatient CPOE/Orders & ClinDoc, Beacon and Stork

• Familiar with MicroSoft Suites, Sabre, Apollo, Pars, System One

• Timekeeping, Payroll, Human Resource Recruiting

• Fluent in English, Taiwanese, Chinese/Mandarin – Speak, Read, Write & Translate

• Skilled at coordinating travel arrangements for groups as well as individuals

• Accomplished at handling all manner of general office operations including sensitive HR issues

• Self-starter, take initiative, Ability to work productive and efficiently on all projects that are assigned without supervision

EDUCATION

EAST LOS ANGELES COLLEGE AA Business Administration

COMPUTER EDUCATION INSTITUTE Computerized Office Skills

UCLA/EPIC EPIC Credentialed Trainer Certificate

USC/CERNER Cerner Fundamental Certificate

ROBIN CHEN Email: *************@***.*** Tel: 323-***-**** Page 3

EDUCATION

LOS ANGELES COLLEGE ICD9/CPT4 Coding for Medical Insurance

LOS ANGELES COLLEGE Medical Insurance Billing

References available upon request

Contact this candidate