Manager Management

NIKOLA TODEV

Austin, Mobile: 817-***-****;

Texas E-Mail: ****@****-***.***

Energetic, competitive achiever who can drive best in class customer

service, manage multiple priorities, motivate team members and perform

under pressure in a fast-paced and changing environment. Visionary, who

listens, collaborates and turns ideas into action. Demonstrated success in

customer-facing positions, managing ITIL-based datacenter infrastructure

and security operations with 99.99% availability and PCI-DSS compliance.

Experienced in building and implementing hosted services BCP and DRP

programs, risk analysis, hosted and in-house services non-functional

design, infrastructure and operations design for SaaS solutions.

QUALIFICATION HIGHLIGHTS

Strategic IT Leadership Datacenter Services Virtualization

Cost Control/Reduction IT Architecture Design IT Service Management

Project/Program Management Information Security Risk Management

IT Services Financial Server/Client Business Continuity

Modeling Technologies Vendor Management

Team building and coaching Network Technologies

PROFESSIONAL EXPERIENCE

Gemalto - Austin, Texas

Business Continuity, Risk and Vendor Manager April 2014 - Present

Spearheading BCP and DR program for North America operated services based

on three datacenters. Quantify risk and define risks mitigation strategies.

Develop and incorporate hosted infrastructure and operations costing

strategy. Responsible for vendor relationship management and escalation.

. Achieved 99.99% business services availability and very high customer

satisfaction by designing and leading availability improvement program

for high SLA customers. Recognized by receiving Best Contributor award

for H2 2014 within the BU.

. Improved hosted infrastructure setup cost by ~65% (~$280k) per

customer by leading datacenter efficiency optimization program.

. Achieved 98% reduction of datacenter changes failure rate over 6

months by introduction of operational process improvement program

focused on change management quality.

. Identified ~$1M annual savings through introduction of asset

management process and third party support contracts optimization.

Gemalto - Fort Worth, Texas

Regional Technical Governance and Datacenter July 2012 - March 2014

Manager

Supervised hosted infrastructure and security services delivery and

operation, covering two datacenters. Devised and implemented processes,

procedures, systems and internal controls to strengthen datacenter

operations, reduce cost and enhance customer satisfaction.

. Improved datacenter business services availability from 99.9% to up to

99.99% by transforming the infrastructure operations from reactive to

proactive mode.

. Successfully completed datacenter network and firewall infrastructure

migration project (~$4M), allowing 99.999% backbone network

availability.

. Successfully outsourced and transitioned datacenter firewall

operations to a third party supplier.

. As a team member received a companywide "Project Excellence Award -

2014" for leading infrastructure aspects of hosted financial services

performance improvement project.

Gemalto - Israel

Infrastructure, Support and IT Manager September 2010 - June 2012

Managed Infrastructure delivery, Applications support & maintenance and IT

organizations of the Israeli branch (R&D center) of Gemalto Mobile

Financial Services BU. Led technical and security aspects of MFS products

design and implementation.

. Successfully led design, delivery and transition into operations of

PCI-DSS compliant mobile financial service (MFS) for telecom and

banking customers in Mexico - hosted from two datacenters in France

and serving ~20M subscribers.

. Implemented BCP and DRP program for hosted mobile financial services

using two datacenters in France and achieving security and DR

compliance with Mexico banking regulator.

. Successfully implemented datacenter SIEM solution and infrastructure

hardening standards and processes, based on CIS benchmarks, for hosted

payment services.

. Successfully completed IT systems integration between Gemalto and

acquired Trivnet (AD, Email, network, security, etc.)

Trivnet Ltd. (acquired by Gemalto) - Israel

Director of Support and Infrastructure June 2006 - September 2010

Managed Customer Support, Infrastructure and IT organizations, delivering

services to internal and external customers. Responsible for security,

infrastructure, support and operations aspects of products and services

offering.

. Reduced solutions implementation time by 60% (four weeks) through

optimization and automation of the deployment and configuration

processes.

. Reduced support calls resolution time and improved products

operability by defining and leading implementation of non-functional

requirements (NFR) for the products and services.

. Successfully delivered best in class support service and high levels

of customer satisfaction to international mobile financial solution

providers in Europe, Africa, Asia and Latin America.

PREVIOUS EXPERIENCE

Professional Services Manager at Axismobile Ltd. - February 2003 - June 2006

Israel

EDUCATION

Bachelor of BA: Marketing/Finance - Raphael Recanati International School -

Israel, 2006

Master of Science: Computer science - Technical University Sofia - Bulgaria

- two years completed

ITIL 2011: ITIL Expert - May 2014 (certificate ID: GR761001950NT)

TECHNICAL EXPERTISE

Linux OS Switches/Routers DNS Apache Web WebLogic MySQL DHCP Radius

Solaris OS Load balancers AD Email servers Oracle DB Firewalls

Storage TCP/IP

Contact this candidate