Customer Service Information Technology

Rodney Ingram

214-***-**** 214-***-**** *********************@*****.***

Objective

An entry level Information Technology position

Education

ITT Technical Institute, Arlington, TX Graduated: September 2012

Associate of Applied Science Degree

Information Technology - Computer Network Systems

Computer, Networking & Related Abilities

Installation and setup of various network operating systems including Windows NT, Windows 2000

Professional and Server, Linux, and Novell Netware 5.1.

Administration of Windows NT/Windows 2000 operating systems.

Troubleshooting hardware and software problems in network environment.

Strong background in troubleshooting and solving problems using technical manuals.

Build, assemble and disassemble personal computer systems installing CPUs, CD ROMs, hard

drives, floppy drives, RAM, sound/video cards, network cards and modems

Utilize and configure computer software such as Microsoft Windows, Microsoft Word and Microsoft

Office including PowerPoint

Able to upgrade PCs to Windows 2000

Possess excellent customer service skills and ability to communicate

Work efficiently in both an independent and team atmosphere

Texas Issued Licensed Alarm System Installer

Experienced In cabling and installation of television cable and internet services

Work Experience

AT&T Digital Life Irving, TX June 2013 to December 2014

Installation Technician

• Contact Customers before the Installation to confirm the schedule.

• Kept customer’s home clean while and when the installation was finished.

• Installed keypads, motion sensors, wireless door and window contacts, indoor and outdoor cameras

as well as other devices as well.

• Tested system to ensure they work properly and all connections are established and operate to the

main operating system.

• Educated customers on how to operate the security system from their computer, I-phone I-Pad and

other mobile devices.

• Keep stock and inventory count on truck and making sure parts where there for installations.

AT&T U-Verse FortWorth, TX October 2012 to March 2013

Tier 2 Technical Support Agent

• Troubleshooting (specific to VoIP/TV/Internet Issues)

• Data Entry

• Rescheduling appointments for technicians both inbound and outbound calls

• Taking inbound calls from technicians, customers, and internal departments

Proform IndustriesMuskogee, OK November 2011 to May 2012

Welder

• Operated TIG welding equipment to build bus tank guard to be prepared for shipping of bus tanks.

• Ensured that work met built specifications.

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